My 14" Macbook screen suddenly cracked, extending from the top edge while I was merely tilting the display, causing a large black line to appear which then gradually spread and now the whole display is black and dead.
The Apple store genius said that this was accidental damage and not covered under warranty. I explained there was no damage other than tilting the display as with normal use, but he said this is Apple's policy on cracked screens like this. I agreed to have it sent in to be "judged" if it will really be covered under warranty or not but I will probably agree to pay the £600 ($750).
Assuming Apple is correct and it is indeed somehow my fault, what was it I could be doing wrong? How can I prevent it in the future?
The genius couldn't come up with an explanation how it might have happened but recommended buying a screen protector. Is this good advice? I've heard bad things about screen protectors potentially causing damage on their own.
The Apple store genius said that this was accidental damage and not covered under warranty. I explained there was no damage other than tilting the display as with normal use, but he said this is Apple's policy on cracked screens like this. I agreed to have it sent in to be "judged" if it will really be covered under warranty or not but I will probably agree to pay the £600 ($750).
Assuming Apple is correct and it is indeed somehow my fault, what was it I could be doing wrong? How can I prevent it in the future?
The genius couldn't come up with an explanation how it might have happened but recommended buying a screen protector. Is this good advice? I've heard bad things about screen protectors potentially causing damage on their own.