Macbook air Keyboad and Trackpad not working after login

[der.turbanator]

Hi, I am using Macbook Air mid-2017. Suddenly Since yesterday my Keyboard and trackpad are not working. I am able to input my password using keyboard but as soon as i am in Keyboard and trackpad stops working.

Things i have tried till now : -
SCM
NVPRAM
Deleting all third party software


SCm and NVPRAM was also performed using onboard keyboard.

Apple Store in my city is claiming that keyboard is defected. But how it can be? It works well when i put password. It only doesnot work after loging in

Can someone help me out please ?

 

[Sam Reynolds]

Same issue here, been having to use mine through USB mouse and keyboard and tried most common fixes and still no joy

 

[brianmowrey]

Made sure firmware password is off so that NVRAM reset actually works?

If so, time for a new user test / safe boot / or skip to clean reinstall OS, all the basic stuff.

 

[chrfr]

Hi, I am using Macbook Air mid-2017. Suddenly Since yesterday my Keyboard and trackpad are not working. I am able to input my password using keyboard but as soon as i am in Keyboard and trackpad stops working.

Things i have tried till now : -
SCM
NVPRAM
Deleting all third party software


SCm and NVPRAM was also performed using onboard keyboard.

Apple Store in my city is claiming that keyboard is defected. But how it can be? It works well when i put password. It only doesnot work after loging in

Can someone help me out please ?

Do you have a wireless keyboard or mouse nearby which might be connected with buttons pressed?

 

[der.turbanator]

Do you have a wireless keyboard or mouse nearby which might be connected with buttons pressed?

Yes i have checked every thing was disconnected

 

[Sam Reynolds]

Backup and clean install fixed for me. Bit of a long process to get everything back to where I wanted it but it works which is the main thing

 

[der.turbanator]

Update: i was at apple store in my city. They ran diagnose. Things they told me shocked me.
There diagnose says:
- Battery is defect ( although battery have 500 cycles and give like 3 and half hours of netflix. normal work: 4 and half hours)
- IPD flex cable between keyboad, mouse has to be replaced (it that cable is not working , how come i can enter my password while loging in )
Price quoted was between 300-350 USD

What is your take on this? should i really go for it ?

 

[reyesarg]

Update: i was at apple store in my city. They ran diagnose. Things they told me shocked me.
There diagnose says:
- Battery is defect ( although battery have 500 cycles and give like 3 and half hours of netflix. normal work: 4 and half hours)
- IPD flex cable between keyboad, mouse has to be replaced (it that cable is not working , how come i can enter my password while loging in )
Price quoted was between 300-350 USD

What is your take on this? should i really go for it ?

Hi, a customer of mine had the same issue. It turned out it was just the flex cable that connected the keyboard to the logic board. It was a $10 part plus $20 in labor. Looked like the connector was a bit dirt as well. Maybe cleaning you connector will help.