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cicileuieu

macrumors newbie
Original poster
Sep 18, 2024
2
0
Hey everyone,
So I recently ran into an issue with my MacBook Air M1 where it suddenly stopped charging. I initially thought it might be a problem with the charger or cable, so I brought it to an independent repair shop to see if they could help.
The repair guy opened up the MacBook and said he would try replacing a piece next to the charger port called "CD3217." He mentioned something about it possibly being a voltage supply issue affecting the MacBook. After fitting the new piece, he tested it out, but unfortunately, the MacBook still didn’t charge or power on.
Now, for a bit of background on what might have contributed to this problem: I used to charge my MacBook with a white cable, which I later found out was faulty. I then bought a new charging cable from a different brand, and I’m wondering if using that new cable could have caused some of these charging issues. Has anyone had a similar experience where using a non-Apple charger led to problems like this?
At this point, I’m not overly concerned about fixing the MacBook itself. What I really need is to recover the data on my desktop. That’s my main priority right now. I’m just not sure what the best course of action is from here.
My question is: can I still take my MacBook to an Apple Store for repair or data recovery after it’s been opened and worked on by an independent repair shop? I know Apple can be strict about tampering with the device, so I’d appreciate any advice or similar experiences. Thanks in advance!
 

chabig

macrumors G4
Sep 6, 2002
11,432
9,289
I get that the machine doesn't charge (I doubt the cable could make any difference). Does it work when plugged in to power?

If so, backup your data to an external disk right away!

If not, your best hope is to take it to Apple and let them tell you whether they'll operate on it or not. Either way, there is a good chance you'll lose the data on it. This is why backups are so important.

Good luck!
 

Bigwaff

Contributor
Sep 20, 2013
2,693
1,809
That’s my main priority right now. I’m just not sure what the best course of action is from here.
My question is: can I still take my MacBook to an Apple Store for repair or data recovery after it’s been opened and worked on by an independent repair shop? I know Apple can be strict about tampering with the device, so I’d appreciate any advice or similar experiences. Thanks in advance!
If the issue isn't solved w/ a battery replacement, more than likely the repair will be a motherboard replacement. Since your storage is soldered to the motherboard, your data is lost. It is not possible to "transfer" the storage NAND chips from one motherboard to another and keep the data intact. If not possible to boot computer, your only option is an extremely expensive data recovery service... assuming service can even decrypt the data in storage. You've learned the most important lesson the hard way -- always backup your computer data. You have my sympathies, friend.
 
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cicileuieu

macrumors newbie
Original poster
Sep 18, 2024
2
0
If the issue isn't solved w/ a battery replacement, more than likely the repair will be a motherboard replacement. Since your storage is soldered to the motherboard, your data is lost. It is not possible to "transfer" the storage NAND chips from one motherboard to another and keep the data intact. If not possible to boot computer, your only option is an extremely expensive data recovery service... assuming service can even decrypt the data in storage. You've learned the most important lesson the hard way -- always backup your computer data. You have my sympathies, friend.
Thanks for the advice, I'll take it to an apple store and see what options I have. Just to clarify, I have most of my work backed up on an external hard drive, however just this past months work has not been backed up. Thanks again.
 

diego.caraballo

macrumors 6502a
Oct 18, 2013
699
1,807
Thanks for the advice, I'll take it to an apple store and see what options I have. Just to clarify, I have most of my work backed up on an external hard drive, however just this past months work has not been backed up. Thanks again.
Apple wont help you with data recovery, they just replace parts.
You need to fix the logic board at a third party service provider.
Hopefully the first technician didn't damaged it beyond repair.

Try: https://rossmanngroup.com/macbook-repair/
 
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