Macbook doesn't see Canon Mark IV camera

[me.ca]

Macbook Pro running macOS 13.2.1 cannot see Canon Mark 5D IV over USB. The camera connects to Windows PC with same cable without issues. I have latest EOS Utility (17.2.1), have restarted Macbook with no applications running, have disabled WiFi on camera and restarted it, and still no luck. Macbook either doesn't notice that camera has been plugged in, or says "cannot connect over USB - make sure no other application is using the camera" (even though no applications were running after restart).

Please don't suggest using card reader - camera will be used in tethering mode and should be connected with cable.

I have seen another thread here about same issue - is this a common thing?

 

[StoneJack]

Change usb cable

 

[Fishrrman]

Isn't there a setting in Ventura's "Security and privacy" pane that deals with connecting USB devices? As in, "giving them permission to connect"?

Have you checked that?

Otherwise, agree with StoneJack about the cable.

 

[Thirio2]

Or try a different usb port.

 

[me.ca]

Tried all ports on macbook, none worked. Will see if can find another cable.

setting in Ventura's "Security and privacy" pane

The setting is set to "ask on first connection" or "for new connections", don't remember exact wording, but it doesn't ask anything.

I am going to upgrade camera firmware tonight, just realized that it was bought long ago, and old firmware may cause the issue. I will post an update later.

 

[me.ca]

Worked after upgrading firmware.