MacBook iSight is Dead

[ripfrankwhite]

Well, my iSight isn't working anymore. This is the third time that I have to send it in for repair. The first time was the optical drive and then the camera. Now the camera again. It took three weeks last time. I hope this time is a lot quicker.

 

[72930]

If it happens again, I recommend asking for a replacement...

 

[McGarvels]

Seriously, you should just ask for a replacement macbook, it seems like this one is just destined to keep giving you some sort of problem. I think your best bet is to just talk to Applecare and have them give you a brand new machine. Just keep escalating the problem to some higher authority until you talk to someone who will do this for you. Hope it all works out.

Cheers

 

[ripfrankwhite]

I've called them and they are sending it in for repair again. They said they couldn't replace it. I told them that I didn't want it repaired again and they said that's all they could do. He said that if it happens again that I should call a direct line to him. Lame.

 

[2tallyAwesome]

Apple policy is that they usually replace on the fourth repair.

I kicked and screamed to everyone that would listen on the third repair, but the refused to give me a new computer. They told me that they needed to try one more time. On the fourth repair, they gave me a new computer without even asking for it.

If this happens again I would DEMAND a new computer. Make sure you are talking to Customer Relations and not Tech Support.

 

[ripfrankwhite]

I appreciate the advice. If it happens again, I'll demand a new machine.

 

[ripfrankwhite]

I've been reading these forums about replacement machines, and if another problem arises, I am not going to settle for a refurbished machine. I want a new one.