Macbook - keeps telling me to reset

[CeCe]

I just got my Macbook today. I was realy excited, but I could barely turn it on.

The first time I tried, I had the power cord hooked up and I pressed the power button. I hear a chime, the screen is black, I hear the whirl. After a 5 minutes, nothing change. So I turn it off.

I read the manual a bit on troubleshooting. So I unplug the power cord, plug it back in and try turning it on again. This time, I manage to get it to the main screen. But my top menu is missing (the one that says finder, file, edit, etc). So as I move my cursor around to check things out, I get the message that I need to restart. I restart and I just get to a blue screen, with no icons, etc. I wait 5 minutes and nothing has changed.

I call Apple and they've tried various things:
- remove the battery and put it back in
- pressing various keys till the gray Apple logo
- going to a dos-like screen

Nothing has changed, everytime I try turn on the computer I always get the message to reset or it gets to the blue screen. The only thing I can do is go to an Apple Service provider to see what they can do. I can't get Apple to send a box and ship it back because I'm in Canada.

Is it a hardware problem? Can the service providers fix it? Or am I just stuck with it?

Thanks in advance.

 

[CanadaRAM]

It may be a hardware problem, or it may be a messed up OS. However, since it is new, you should send it back for replacement. Check with Applecare by phone. Ask them specifically about their DOA policy.


" Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

* DOA Terms and Conditions
o This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies.
o This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
o If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.
o If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.
o Shipping will be arranged at Apple's expense for all products determined by Apple Care Technical Support to be DOA.
"

 

[CeCe]

It may be a hardware problem, or it may be a messed up OS. However, since it is new, you should send it back for replacement. Check with Applecare by phone. Ask them specifically about their DOA policy.


" Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.

* DOA Terms and Conditions
o This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies.
o This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
o If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.
o If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.
o Shipping will be arranged at Apple's expense for all products determined by Apple Care Technical Support to be DOA.
"

That was really helpful. I called Apple again this morning, and they're sending me labels to mail the DOA MB back to them and they're going to send me a new one.

Thanks so much!