Hi there,
Quite new to this forum although I’ve made an account quite a while ago. Big Apple fan, power user and love the brand since I was a teenager. Living in Amsterdam.
I have a bit of a problem with my Macbook Pro, and I want to know the opinion of people on this forum who are most likely much more technical than I am haha. So here it goes:
December 2018 I bought my Macbook Pro 15 inch with high end specs, costing me around 3800 euros. For a guy my age, this was a lot of money but I saw it as an investment for my carreer (graphic design etc.). Now, +/- 3 years later it suddenly got broken. I restarted the Macbook, because it was being a bit slow. When it restarted, the screen stopped turning on for some reason. I had it hooked up to a cinema display via mini displayport and that also stopped working.
I went to the Apple store to ask what was going on and they told me that they would research it. 4 days later I was told the screen needed to be replaced because it was broken and did not work anymore. I was really confused as I used this Macbook very carefully, mainly hooked up to my Cinema Display. Also the fact that it stopped working after a restart made me think it was a software issue, not a hardware issue. I refused the replacement and wanted to see what else was possible.
Now, a month later, I tried to boot the Macbook again, but the battery was dead so I hooked it up to a charger. And suddenly the screen shows the ‘charge battery’ icon! The screen was broken they said, but here it is showing the icon… Weird right? When I charged it, it still refused to boot but the mouseclick works (this was the case already when I went to the Apple store) so the computer itself isn’t dead.
My question is: Is there anyone that is familiar with this issue, and do you reckon it’s a software fault or a hardware fault? I really refuse to believe it’s due to a hardware defect, since it does show the charge battery icon!
Kind regards,
Meter
Quite new to this forum although I’ve made an account quite a while ago. Big Apple fan, power user and love the brand since I was a teenager. Living in Amsterdam.
I have a bit of a problem with my Macbook Pro, and I want to know the opinion of people on this forum who are most likely much more technical than I am haha. So here it goes:
December 2018 I bought my Macbook Pro 15 inch with high end specs, costing me around 3800 euros. For a guy my age, this was a lot of money but I saw it as an investment for my carreer (graphic design etc.). Now, +/- 3 years later it suddenly got broken. I restarted the Macbook, because it was being a bit slow. When it restarted, the screen stopped turning on for some reason. I had it hooked up to a cinema display via mini displayport and that also stopped working.
I went to the Apple store to ask what was going on and they told me that they would research it. 4 days later I was told the screen needed to be replaced because it was broken and did not work anymore. I was really confused as I used this Macbook very carefully, mainly hooked up to my Cinema Display. Also the fact that it stopped working after a restart made me think it was a software issue, not a hardware issue. I refused the replacement and wanted to see what else was possible.
Now, a month later, I tried to boot the Macbook again, but the battery was dead so I hooked it up to a charger. And suddenly the screen shows the ‘charge battery’ icon! The screen was broken they said, but here it is showing the icon… Weird right? When I charged it, it still refused to boot but the mouseclick works (this was the case already when I went to the Apple store) so the computer itself isn’t dead.
My question is: Is there anyone that is familiar with this issue, and do you reckon it’s a software fault or a hardware fault? I really refuse to believe it’s due to a hardware defect, since it does show the charge battery icon!
Kind regards,
Meter
