Before everything, I did this video to explain my problem, after you can read the rest of the post.
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I have one year and a half with my MacBook Pro (Retina, 15-inch, Mid 2015), lovely performance, no problem at all until this weekend.
Before Note: I´m from Costa Rica, I bought my MacBook Pro in United States and now I´m living in Madrid.
Let´s start:
I´ve always delayed the software upgrade because I did not need it, but I did it this weekend and my nightmare officially started.
I was working editing a video when suddenly a kind of pixelated dot started to appear in my display, then went black (the computer continued running).
I restarted the computer, the welcoming sound started, the keyboard had light, the charger was functioning well, but the display had a light black color.
Then, I connected the computer to a monitor via HDMI and was able to see my desktop and do everything normally, so at least I know the computer is ok; when I disconnected the HDMI my screen started to have image for about 4-5 seconds, then went black other 2-3 seconds, again the desktop image like a flashing effect, that repeating approximately 2-3 minutes.
I searched the web for possible solutions and I did literally everything I could. The PRAM (Cmd + Option + P + R), the SMC (Shift + Option + Control + Power), the Recover Mode (Cmd + R), the Safe Mode and also I reinstalled the software again. NOTHING WORKED!
I took the computer to an official Apple Store in Madrid, and they gave me the ********* customer service just because I didn’t have an appointment, so I get one, but until the next Wednesday.
In between, I went to other two Apple certified centers, in the first one they didn’t know what it could be, and in the second one they said it could be a problem with the screen (wow, obvious enough, face palm), and that reparation would cost about 600/700 euros aprox $850 dollars.
I am so disappointed with everything, the customer service, the fact that I spent $1900 on a computer that worked so well before the software upgrade, and after doing it something went so wrong that gave me a problem with the screen, the reparation cost almost the half of the cost of my laptop, and all of this feels like I´m the only one in the world to be ****ed up with this.
At this point, don´t know what else to do...
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I have one year and a half with my MacBook Pro (Retina, 15-inch, Mid 2015), lovely performance, no problem at all until this weekend.
Before Note: I´m from Costa Rica, I bought my MacBook Pro in United States and now I´m living in Madrid.
Let´s start:
I´ve always delayed the software upgrade because I did not need it, but I did it this weekend and my nightmare officially started.
I was working editing a video when suddenly a kind of pixelated dot started to appear in my display, then went black (the computer continued running).
I restarted the computer, the welcoming sound started, the keyboard had light, the charger was functioning well, but the display had a light black color.
Then, I connected the computer to a monitor via HDMI and was able to see my desktop and do everything normally, so at least I know the computer is ok; when I disconnected the HDMI my screen started to have image for about 4-5 seconds, then went black other 2-3 seconds, again the desktop image like a flashing effect, that repeating approximately 2-3 minutes.
I searched the web for possible solutions and I did literally everything I could. The PRAM (Cmd + Option + P + R), the SMC (Shift + Option + Control + Power), the Recover Mode (Cmd + R), the Safe Mode and also I reinstalled the software again. NOTHING WORKED!
I took the computer to an official Apple Store in Madrid, and they gave me the ********* customer service just because I didn’t have an appointment, so I get one, but until the next Wednesday.
In between, I went to other two Apple certified centers, in the first one they didn’t know what it could be, and in the second one they said it could be a problem with the screen (wow, obvious enough, face palm), and that reparation would cost about 600/700 euros aprox $850 dollars.
I am so disappointed with everything, the customer service, the fact that I spent $1900 on a computer that worked so well before the software upgrade, and after doing it something went so wrong that gave me a problem with the screen, the reparation cost almost the half of the cost of my laptop, and all of this feels like I´m the only one in the world to be ****ed up with this.
At this point, don´t know what else to do...