Macbook Pro 2.0Ghz 1GB Ram "Kernel Panic"!!!

[DjHz]

I just sent my Macbook Pro 2Ghz 1GB ram for service, because it was acting up. Today i finally got it back, and guess what? The same god damn problem!! The report says that they got the Kernel Panic screen, and that they ordered a new Logic Board. They "stress tested" it, and turned it on and off multiple times to check it.

When i turned on my computer for the first time, it worked fine. And then after about 30 minutes, i tried to change a song in iTunes. The music stuttered, and then it completely shut down. It automatically turned itself back on without any Pop-up with "crash-logs" or anything. And then Firefox started "unexpectedly quitting" and then finally, the infamous Kernel screen of doom. So i filmed the date on my TV, and then i filmed the Kernel screen on my macbook for evidence.

Sadly i have to go back one more time with my beloved macbook.. Any ideas of what i should do? Complain about it? Ask them to just replace it? Anything?

 

[DjHz]

Please!! 42 views and no replies! Pleeeeeaaassse!! Someone answer me

 

[Daveway]

Be persistent but polite with tech support and try to get escalated up the support tier. Typically, after about 3 failures they will replace the computer.

 

[CanadaRAM]

Please!! 42 views and no replies! Pleeeeeaaassse!! Someone answer me

1) Take it back to Applecare / the authorized service centre.
2) Posting nag posts here won't make people love you or help you any faster. Typically the reverse.

 

[MacDann]

Just as an aside, kernel panics can result from having too little free space on the hard drive, especially if you don't have a lot of RAM.

MD

 

[DjHz]

Thanks for the replies. There is nothing "non-stock" on my MBP's harddrive, so you can cross that out. I know I am not helping myself or anyone else for that matter by posting my problems here. I am just saying it because i was wondering if anyone has had the same problem, and eventually found out something else was faulty.


Anyways, have any of you ever been able to negotiate with apple? What if it's faulty agian? Do they order a new one in the same model? Or do they give me the latest replacement for that model? as in 2.16 instead of my 2.0?

 

[scottlinux]

The OS X disc contains hardware utilities to check for faulty hardware. Boot with the CD in the drive and holding down the 'Alt' key. Choose the Hardware test and see what it says.

 

[DjHz]

The OS X disc contains hardware utilities to check for faulty hardware. Boot with the CD in the drive and holding down the 'Alt' key. Choose the Hardware test and see what it says.

I have done the check multiple times (even the extended check). And nothing is faulty, i guess they were just unlucky enough to order a faulty replacement. Or maybe they accidentally put in the old LB