Hi all,
At the title of this post somewhat suggests, I’ve already had three repairs on my 2018 MBP 15”: the first time was because the screen developed a blue tint, the second time was because they messed up the first repair and left me with a faulty motherboard, and the third time is a keyboard replacement because of the butterfly keyboard issues. Recently, I’ve had another issue, where the sound through the headphone jack is crackly, such as when the volume change noise is playing during me playing music, which doesnt happen when I use the same headphones through Bluetooth. Apple have suggested that I take my laptop for another repair, which I am disappointed with, as I use my laptop on a daily basis, and considering the price I paid for it, I expect it to have less issues than it already has.
I did escalate to a senior advisor, who essentially gave me a $100 Apple Store coupon as a goodwill gesture, but apparently there was nothing more he could do. How do you think I should take it further: suck it up and get the repair done, or see if there are any other resolutions?
Thanks for your help!
At the title of this post somewhat suggests, I’ve already had three repairs on my 2018 MBP 15”: the first time was because the screen developed a blue tint, the second time was because they messed up the first repair and left me with a faulty motherboard, and the third time is a keyboard replacement because of the butterfly keyboard issues. Recently, I’ve had another issue, where the sound through the headphone jack is crackly, such as when the volume change noise is playing during me playing music, which doesnt happen when I use the same headphones through Bluetooth. Apple have suggested that I take my laptop for another repair, which I am disappointed with, as I use my laptop on a daily basis, and considering the price I paid for it, I expect it to have less issues than it already has.
I did escalate to a senior advisor, who essentially gave me a $100 Apple Store coupon as a goodwill gesture, but apparently there was nothing more he could do. How do you think I should take it further: suck it up and get the repair done, or see if there are any other resolutions?
Thanks for your help!