Hi, I have a new MacBook Pro 2019 128GB.
I bought it less than 3 months ago and Apple have had to already replace the LCD screen due to lines across the screen (no accidental damage, just hardware defect - Flexgate). After receiving the MacBook back after being repaired, it is now over heating to the point it is shutting itself down.
The MacBook will become warm after 20 minutes of use, after several hours of use of simply browsing the internet it will shut itself down. I can't hear the fans anymore. I did not have this issue before the LCD screen was replaced and the MacBook itself is on a flat desk at all times.
I rang Apple support who checked the Diagnostics and when it came to the fan checks, they seemed to be working fine - in fact it sounded like they were going to explode, they were that noisy. I now am having to send the MacBook back for repairs but I have been told I run the risk of them not being able to find a fault as nothing showed on Diagnostics whilst checking over the phone and I was told I run the risk of them not finding any fault.
I don't think this is normal for a 3 month old product I have been advised that Apple will not replace the model and keep insisting that they can only repair and not replace. I'm really not happy with the current model due to its history, and if stores were open I would expect a refund or replacement, the product is clearly not fit for purpose and I have not been able to use the product for 3 weeks and counting..
Has anyone else had any similar experience with MacBook Pro 2019?
I'm really not happy with the situation.
I bought it less than 3 months ago and Apple have had to already replace the LCD screen due to lines across the screen (no accidental damage, just hardware defect - Flexgate). After receiving the MacBook back after being repaired, it is now over heating to the point it is shutting itself down.
The MacBook will become warm after 20 minutes of use, after several hours of use of simply browsing the internet it will shut itself down. I can't hear the fans anymore. I did not have this issue before the LCD screen was replaced and the MacBook itself is on a flat desk at all times.
I rang Apple support who checked the Diagnostics and when it came to the fan checks, they seemed to be working fine - in fact it sounded like they were going to explode, they were that noisy. I now am having to send the MacBook back for repairs but I have been told I run the risk of them not being able to find a fault as nothing showed on Diagnostics whilst checking over the phone and I was told I run the risk of them not finding any fault.
I don't think this is normal for a 3 month old product I have been advised that Apple will not replace the model and keep insisting that they can only repair and not replace. I'm really not happy with the current model due to its history, and if stores were open I would expect a refund or replacement, the product is clearly not fit for purpose and I have not been able to use the product for 3 weeks and counting..
Has anyone else had any similar experience with MacBook Pro 2019?
I'm really not happy with the situation.