MacBook Pro Crashes and Restarts When Power Cable is Connected – Trackpad and Keyboard Unresponsive

pimmelberger · Sep 10, 2024

Hello,

I am experiencing an issue with my 13" MacBook Pro (Early 2015). The computer crashes immediately upon connecting the power cable, displaying the message "Your computer restarted because of a problem..." before restarting. After rebooting to the FileVault password screen, I am unable to enter keypresses or move the mouse using the trackpad. Connecting a USB mouse or keyboard does not resolve the issue. The trackpad and keyboard only function correctly when the power cable is disconnected.

I have attempted the following troubleshooting steps with no success:

PRAM/NVRAM Reset: No change
Startup Manager: Keyboard/trackpad work until I select the boot device
Safe Mode: Keyboard/trackpad work until reaching FileVault
Apple Diagnostics: No issues found

The MacBook Pro operates normally when not connected to a power source. I would prefer to restore the system from a backup, but Time Machine is unable to create a backup with the power supply connected. I would also like to start the system without FileVault, but decrypting the drive requires the power cable to be connected.

For context, I replaced the battery with an iFixit replacement 67 charge cycles ago, and its status is reported as "good."

Has anyone encountered a similar issue or have suggestions for further troubleshooting?

Thank you.

pimmelberger · Sep 13, 2024

I was able to get a crash report:

panic(cpu 2 caller 0xffffff800362e498): "can't modify o 0xffffff9b42490000 on encrypted and locked fs 0xffffffa4db752000\n" @obj.c:4275
Panicked task 0xffffffa00e8a7d40: 3 threads: pid 209: cfprefsd
Backtrace (CPU 2), panicked thread: 0xffffffa4da4cc540, Frame : Return Address
0xffffffffff89ade0 : 0xffffff8000279a3d 
0xffffffffff89ae30 : 0xffffff80003dcd26 
0xffffffffff89ae70 : 0xffffff80003cc093 
0xffffffffff89aec0 : 0xffffff8000219a90 
0xffffffffff89aee0 : 0xffffff8000279e0d 
0xffffffffff89b000 : 0xffffff80002795c6 
0xffffffffff89b060 : 0xffffff8000b14a73 
0xffffffffff89b150 : 0xffffff800362e498 
0xffffffffff89b1d0 : 0xffffff800362d3e2 
0xffffffffff89b2f0 : 0xffffff8003603fbd 
0xffffffffff89b3e0 : 0xffffff8003603e0b 
0xffffffffff89b460 : 0xffffff80036046c7 
0xffffffffff89b600 : 0xffffff80035c67be 
0xffffffffff89b770 : 0xffffff80035c8273 
0xffffffffff89b7f0 : 0xffffff80035c74fb 
0xffffffffff89b890 : 0xffffff80035d6bf7 
0xffffffffff89b990 : 0xffffff8003561fa6 
0xffffffffff89bab0 : 0xffffff8000558a1f 
0xffffffffff89bb30 : 0xffffff8000522c9e 
0xffffffffff89bbc0 : 0xffffff800054b271 
0xffffffffff89bc70 : 0xffffff8000530fc7 
0xffffffffff89bec0 : 0xffffff8000531cf2 
0xffffffffff89bf40 : 0xffffff8000986b4b 
0xffffffffff89bfa0 : 0xffffff800021a256 

      Kernel Extensions in backtrace:
         com.apple.filesystems.apfs(1934.141.2)[64862B54-9509-39A8-9C32-5FAD0713ED61]@0xffffff800350e000->0xffffff800368cfff
            dependency: com.apple.driver.AppleEFINVRAM(2.1)[7E635012-A6A2-3B98-9D61-BCA6D1FCB528]@0xffffff80017b2000->0xffffff80017bbfff
            dependency: com.apple.driver.AppleEffaceableStorage(1.0)[90741310-EEBA-385F-87A8-966F3474A1D4]@0xffffff80017c8000->0xffffff80017cdfff
            dependency: com.apple.iokit.CoreAnalyticsFamily(1)[25FC3F37-26FC-36F5-B02A-F13ED995B679]@0xffffff8001cd4000->0xffffff8001cdbfff
            dependency: com.apple.iokit.IOStorageFamily(2.1)[5006F6CE-5418-3CE0-8B78-BA86707895E7]@0xffffff8002f7d000->0xffffff8002f93fff
            dependency: com.apple.kec.corecrypto(12.0)[F0AA1E3F-4D46-30CA-A827-FFE2100593EB]@0xffffff80036c6000->0xffffff8003746fff
            dependency: com.apple.security.AppleImage4(4.2.0)[A28C4160-4E4C-3ED2-A1B6-55CCB9BB23C5]@0xffffff800184f000->0xffffff8001867fff

Process name corresponding to current thread (0xffffffa4da4cc540): cfprefsd

Boot args: -x
Mac OS version:
21H1320
Kernel version:
Darwin Kernel Version 21.6.0: Mon Jun 24 00:56:10 PDT 2024; root:xnu-8020.240.18.709.2~1/RELEASE_X86_64
Kernel UUID: AAF3C70C-3331-335A-96FB-D338CFE178F0
KernelCache slide: 0x0000000000000000
KernelCache base:  0xffffff8000200000
Kernel slide:      0x0000000000010000
Kernel text base:  0xffffff8000210000
__HIB  text base: 0xffffff8000100000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 99395815553
Last Sleep:           absolute           base_tsc          base_nano

  Uptime  : 0x000000172473cfed
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x00000007e389c8ea 0x0000000000000000

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Zone info:

  Zone map: 0xffffff900dfed000 - 0xffffffb00dfed000
  . PGZ   : 0xffffff900dfed000 - 0xffffff900efee000
  . VM    : 0xffffff900efee000 - 0xffffff94dba54000
  . RO    : 0xffffff94dba54000 - 0xffffff9675320000
  . GEN0  : 0xffffff9675320000 - 0xffffff9b41d86000
  . GEN1  : 0xffffff9b41d86000 - 0xffffffa00e7ec000
  . GEN2  : 0xffffffa00e7ec000 - 0xffffffa4db252000
  . GEN3  : 0xffffffa4db252000 - 0xffffffa9a7cb9000
  . DATA  : 0xffffffa9a7cb9000 - 0xffffffb00dfed000

  Metadata: 0xffffffb00dffd000 - 0xffffffb02dffd000
  Bitmaps : 0xffffffb02dffd000 - 0xffffffb030ffd000

last started kext at 16023944361: @filesystems.autofs    3.0 (addr 0xffffff7f99678000, size 32768)
loaded kexts:
@filesystems.autofs    3.0
>AGPM    129
>X86PlatformShim    1.0.0
>AGDCBacklightControl    6.5.7
>!AGraphicsDevicePolicy    6.5.7
>!A!IBDWGraphicsFramebuffer    18.0.8
>!ABacklight    180.8
>!ALPC    3.1
>ACPI_SMC_PlatformPlugin    1.0.0
>!ADiskImages2    126.141.2
>!AMCCSControl    1.16
|SCSITaskUserClient    456.140.3
>!UCardReader    533.120.2
>!AFileSystemDriver    3.0.1
@filesystems.tmpfs    1
@filesystems.lifs    1
@filesystems.hfs.kext    583.100.10
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@filesystems.apfs    1934.141.2
>AirPort.BrcmNIC    1400.1.1
>!AAHCIPort    351.100.4
>!ATopCaseHIDEventDriver    5450.8
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!ARTC    2.0.1
>!ASmartBatteryManager    161.0.0
>!AHPET    1.8
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
@!ASystemPolicy    2.0.0
@nke.applicationfirewall    402
|IOKitRegistryCompatibility    1
|EndpointSecurity    1
@Dont_Steal_Mac_OS_X    7.0.0
@kec.!AEncryptedArchive    1
@kext.triggers    1.0
>!AGraphicsControl    6.5.7
|IOAccelerator!F2    462.9
>!ASMBusPCI    1.0.14d1
>!ABacklightExpert    1.1.0
|IONDRVSupport    597
>IOPlatformPluginLegacy    1.0.0
>X86PlatformPlugin    1.0.0
>IOPlatformPlugin!F    6.0.0d8
@!AGPUWrangler    6.5.7
@!AGraphicsDeviceControl    6.5.7
|IOGraphics!F    597
>!ASMBus!C    1.0.18d1
>usb.IOUSBHostHIDDevice    1.2
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>!AThunderboltDPInAdapter    8.5.1
>!AThunderboltDPAdapter!F    8.5.1
>!AThunderboltPCIDownAdapter    4.1.1
>!ABSDKextStarter    3
|IOSurface    302.15
@filesystems.hfs.encodings.kext    1
>!AActuatorDriver    5460.1
>!AXsanScheme    3
>!AThunderboltNHI    7.2.81
|IOThunderbolt!F    9.3.3
|IOAHCIBlock!S    333.140.2
|IO80211!FLegacy    1200.12.2b1
|IOSkywalk!F    1.0
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
|IOAHCI!F    297
>!AHIDKeyboard    228.2
>!AMultitouchDriver    5460.1
>!AInputDeviceSupport    5460.1
>!AHS!BDriver    5450.8
>IO!BHIDDriver    9.0.0
>!AHSSPIHIDDriver    63
>usb.!UHostPacketFilter    1.0
|IOUSB!F    900.4.2
>!AHSSPISupport    63
>!A!ILpssSpi!C    3.0.60
>!A!ILpssI2C    3.0.60
>!A!ILpssGspi    3.0.60
>!A!ILpssDmac    3.0.60
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
|IOTimeSync!F    1040.3
|IONetworking!F    3.4
>DiskImages    493.0.0
|IO!B!F    9.0.0
|IOReport!F    47
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
|CoreAnalytics!F    1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    533.120.2
|IOUSBMass!SDriver    210.120.3
|IOSCSIBlockCommandsDevice    456.140.3
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    456.140.3
>!AMobileFileIntegrity    1.0.5
$!AImage4    4.2.0
@kext.CoreTrust    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACredentialManager    1.0
>KernelRelayHost    1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AACPIPlatform    6.1
>!ASMC    3.1.9
|IOPCI!F    2.9
|IOACPI!F    1.4
>watchdog    1
@kec.pthread    1
@kec.Libm    1
@kec.corecrypto    12.0

I also disconnected the battery and started the MacBook with a connected power cable. I am able to use trackpad/keyboard but it will crash at logging in.

Grumpus · Sep 14, 2024

What OS are you running? Have you tried using a good-quality usb-c cable to connect the power supply to the computer instead of using the magsafe cable? If you can come up with another power supply, it might not hurt to try that too. You can try contacting Apple Support, and I would definitely call iFixit, since it's their battery that you're using. Those are just a few ideas, I really don't have a clue what's going on except that it seems to involve the power supply and/or filevault.

pimmelberger · Sep 14, 2024

I use macOS Monterey 12.7.6.
I already tried different other power supplies - no change at all.
The 2015 MBP is not able to get charged via USB-C. It doesn't even has USB-C ports...

Grumpus · Sep 14, 2024

pimmelberger said:
I already tried different other power supplies - no change at all.
The 2015 MBP is not able to get charged via USB-C. It doesn't even has USB-C ports...

I misread something at everymac. Can you come up with another magsafe cable to try? Are you able to successfully boot into Recovery mode? If so, consider running First Aid on the disk from Recovery. Sorry, don't have any really good ideas, maybe someone else can make a suggestion.

Fishrrman · Sep 14, 2024

Could this be a failure of the "DC in board"?

See this URL:

MacBook Pro 13" Retina Display Early 2015 MagSafe DC-In Board Replacement

Use this guide to replace a faulty MagSafe DC-In board.

www.ifixit.com

pimmelberger · Sep 15, 2024

Fishrrman said:
Could this be a failure of the "DC in board"?

See this URL:

MacBook Pro 13" Retina Display Early 2015 MagSafe DC-In Board Replacement

Use this guide to replace a faulty MagSafe DC-In board.

www.ifixit.com

You might be onto something...

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MacBook Pro Crashes and Restarts When Power Cable is Connected – Trackpad and Keyboard Unresponsive

pimmelberger

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pimmelberger

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Grumpus

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pimmelberger

macrumors newbie

Grumpus

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Fishrrman

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MacBook Pro 13" Retina Display Early 2015 MagSafe DC-In Board Replacement

pimmelberger

macrumors newbie

MacBook Pro 13" Retina Display Early 2015 MagSafe DC-In Board Replacement

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