MacBook Pro M1 14 - Dead Pixel Warranty Coverage

[Rozovici]

Hello,

As the title implies I was shocked last night to find out that a pixel just died on my 7-month-old 14-inch Macbook Pro. After the mini heart attack, I relaxed knowing that I have a 2 years warranty offered by my official Apple reseller from which I bought the laptop; but surprise struck when I took the laptop today to their service to let it for repair.

I was told that there is a very low chance the screen will be replaced because there should be 3 or more dead pixels for it to be eligible for a replacement. Nevertheless, I insisted on leaving the laptop there for an official answer that should come in a max of 5 days.

I tried contacting apple to see if there is any official policy on how many dead pixels the warranty covers but they didn't know (i find this odd, to say the least). Also, in my country, there is no Apple Store I can take it to, only authorized 3rd party apple stores.

My question is: Anybody had similar experiences and can advise me on how I can solve this problem without spending 500$ for a brand new display in case they don't replace it? Is it any other official leverage I have in this situation? I find it so annoying that my 3000$ machine might not be repaired under warranty.

Many many thanks in advance!

 

[Rozovici]

A picture with the dead pixel/s.

Also, from what you can see in this picture is it 1 dead pixel or more?

 

[WilliamG]

Doesn’t look like a pixel to me… looks more like a bug got in there…

 

[Rozovici]

Doesn’t look like a pixel to me… looks more like a bug got in there…

Really? Didn't think of this possibility. I am pretty sure this is impossible, as there is almost no space between the glass and the pannel itself. Also this is somewhere in the middle of the screen, not on the edge.

 

[WilliamG]

Really? Didn't think of this possibility. I am pretty sure this is impossible, as there is almost no space between the glass and the pannel itself. Also this is somewhere in the middle of the screen, not on the edge.

Stuck/dead pixels don’t look like that, at least not as the photo is portrayed (unless it’s just a weirdly shaped cluster…). If you turn the laptop off and shine a light in that area, can you still see the anomaly? That would help rule out a foreign entity.

 

[jabbr]

bugs end up in teh iMacs all the time

 

[spiderman0616]

They'll replace for this--you're within your 1 year warranty.

 

[Rozovici]

Stuck/dead pixels don’t look like that, at least not as the photo is portrayed (unless it’s just a weirdly shaped cluster…). If you turn the laptop off and shine a light in that area, can you still see the anomaly? That would help rule out a foreign entity.

I will test that out. At the moment the laptop is in service and i'm praying they will change the display. I will find out in a few days.

 

[Rozovici]

They'll replace for this--you're within your 1 year warranty.

I actually have a 2 years warranty coverage issue by the reseller. I really hope the universe is listening to you. I will come back with updates as soon as I hear from the service.

 

[khaihoan2711]

I actually have a 2 years warranty coverage issue by the reseller. I really hope the universe is listening to you. I will come back with updates as soon as I hear from the service.

I have the same problem with my 7-month-old "Macbook Pro M1 14" 2022"
How about your Mac? Did Apple repair or replace your screen?

 

[0906742]

Are you guys sure the issue you are seeing is not a physical damage to the screen surface?
I've seen few thread over this forum with the issue describe below:
https://forums.macrumors.com/threads/small-chip-in-screen-of-5-month-old-m1-mbp-14.2354560/

I guess it would be good to check carefully the screen and bottom unit surface for possible dust specs before closing the screen to prevent those from happening.

 

[Rozovici]

I have the same problem with my 7-month-old "Macbook Pro M1 14" 2022"
How about your Mac? Did Apple repair or replace your screen?

Hello,

It was actually a dead pixel and I got the whole display assembly replaced under warranty.

I hope you will get the same.

 

[khaihoan2711]

Hello,

It was actually a dead pixel and I got the whole display assembly replaced under warranty.

I hope you will get the same.

Thank you so much!

I will bring my MacBook to a nearby Apple Service Provider to check and will post the result to this thread to let you know.

 

[Six0Four]

Looks like dust got in there maybe during manufacturing.

 

[anonymousbrowsing]

I have the same problem with my 7-month-old "Macbook Pro M1 14" 2022"
How about your Mac? Did Apple repair or replace your screen?

I got a launch day (Oct 26) 16 inch Max, turned it on a few weeks ago and had some dead pixels right in the middle of the screen
Took it to the Apple store on Friday, they had to ship it for a screen replacement and it arrived for repairs Monday, done the same day. Got it back on Wednesday I believe
Was covered by AppleCare, but without it the quote was almost around $800 which was pretty crazy I imagine the 14 would be less though
Made me really consider buying the extended warranty

 

[khaihoan2711]

Thank you so much!

I will bring my MacBook to a nearby Apple Service Provider to check and will post the result to this thread to let you know.

Hello all,

I brought my Mac to the nearby Apple Authorised Service Provider, it took a week to replace my screen. It's longer than I expected but finally, everything is okay now.

 

[sol_music]

I had this exact same issue. I got the entire display assembly replaced for free since mine was under warranty. Took 3 days from the Authorised Service Provider to do the job. I hope this doesnt happen again lol.