MacBook Pro M2 Max lower bezel slightly warped

[Itzamna]

Hi there.

I have a 16'' MBP M2 Max for about 5 weeks. I noticed that the left side of the lower bezel is very flimsy. As if it doesn't have nothing behind to give it support. The upper part of the lower bezel is very glued to the screen, but the lower part is not. It just sits there.

Anyway, after this weeks of usage I started to noticed that above the keys 3 and 4 the lower bezel is starting to warp (probably due to the heat of the exhaust). Is just a millimetre or something like that, but this machine is still new.



That by itself doesn’t bother me. But what worries me is that I'm afraid that this will continue to warp and eventually the bezel will crack or worse, it will "unglue" the top part of the bezel and dust starts accumulating there and on the screen.

Anyone with a 16'' M2 Max (or any other MBP) has this problem? Will it get worse?

Thank you.

 

[jha]

This has been a long standing issue since the M1 Pro’s. There are multiple threads about it and I posted about it as well.

QC really sucks on these new models: https://forums.macrumors.com/threads/terrible-quality-control-macbook-pro-14.2399109/

Best thing to do is to reach out to Tim Cook via email - I did the same and they are looking into the issues and will make sure your issue gets resolved as well. The more they are made aware of these problems, the better.

 

[jha]

I did 15+ exchanges and I still have yet to get one that wasn’t damaged or defective out of the box

 

[bob_zz123]

What do you expect Tim Cook to do about it, build one for you himself?!

 

[Kung]

I almost wonder if it has to do with where one is located (and therefore is sourcing their stuff). I've never, not once, had any QC issues out of the box, to include the M2 MBP 14" I literally just got about a week ago.

 

[Fishrrman]

jha wrote:
"I did 15+ exchanges and I still have yet to get one that wasn’t damaged or defective out of the box"

15 exchanges?

I'm surprised they didn't hand you your money back and suggest that you buy a Windows PC instead...

 

[darngooddesign]

I’m pleased to say that my 16” M1-Pro doesn’t have this issue.

 

[Itzamna]

I’m pleased to say that my 16” M1-Pro doesn’t have this issue.

At a store I tried to see If a M2 Pro suffered from this and it also didn't had the problem. The bezel was also very flimsy but no warp. But again, it was a computer that was just sitting there. Never done any work.

 

[darngooddesign]

At a store I tried to see If a M2 Pro suffered from this and it also didn't had the problem. The bezel was also very flimsy but no warp. But again, it was a computer that was just sitting there. Never done any work.

I’ve been using mine for about a year and a half, but I don’t doubt the issue exists.

 

[jha]

At a store I tried to see If a M2 Pro suffered from this and it also didn't had the problem. The bezel was also very flimsy but no warp. But again, it was a computer that was just sitting there. Never done any work.

It doesn't get hot enough to warp the bezel. You have a defective/damaged computer.

 

[wilberforce]

jha wrote:
"I did 15+ exchanges and I still have yet to get one that wasn’t damaged or defective out of the box"

15 exchanges?

I'm surprised they didn't hand you your money back and suggest that you buy a Windows PC instead...

Some Customers Aren’t Worth Doing Business With: When To Fire Your Customers

Read that title again. Taking a line from the movie Terminator, imagine saying to a customer, “You’re terminated!” Or perhaps another classic Arnold Schwarzenegger quote from the movie series, “Hasta la vista, baby!” Yes, to your customers!

www.forbes.com

 

[Superman041]

This has been a long standing issue since the M1 Pro’s. There are multiple threads about it and I posted about it as well.

QC really sucks on these new models: https://forums.macrumors.com/threads/terrible-quality-control-macbook-pro-14.2399109/

Best thing to do is to reach out to Tim Cook via email - I did the same and they are looking into the issues and will make sure your issue gets resolved as well. The more they are made aware of these problems, the better.

Are you able to share the response?