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MacBook Pro packaging abused upon delivery

O

other

macrumors 6502
Original poster
Aug 18, 2005
312
0
I received my replacement MBP today. I got another glossy LG screen, it still flickered. I was quite upset, but I installed all the software updates, and afterwards, the flicker was gone! Great. But unfortunately, it's not all good news.

When TNT delivered the computer I just signed the paper, I didn't notice the damage the package had suffered until afterwards. I noticed this:


I still opened up the brown box, and inside, I found this:


This is the corner where the computer is. This is inside the MBP box:


It seems to have suffered quite a blow. I don't know what the hell they did with the package, but this can't really be acceptable, can it? The computer seems to be working fine, but I don't know what kind of damage has been done to it. It would really suck if the computer fails later on due to something that happened here (I'm not going to buy AppleCare).

The first thing I noticed when I started the computer was that the SuperDrive didn't make the same sound it usually does. It made a really short sound (YouTube video of it starting up), instead of the usually longer one. It makes the same short sounds when I wake the computer from sleep, too. I tried a data DVD in it, and it seemed to work. Is there anyway to test if there's something wrong with the SuperDrive?

Also, I seem to have a lot of trouble with Airport, something I didn't have with the old MBP.

So what do I do about the way the MBP was delivered? Should I contact Apple and send them these pictures? Do I dare keep this computer? I'm going away on vacation soon, so I can't wait for another replacement. I wanted to bring the computer with me, but right now, I'm not so sure.
 
other said:
Unfortunately, there are no Apple Stores in my country.
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That really sucks. Call apple and talk to tech support. Tell them the situation and let them know that if it does malfunction in the next few weeks, you want to be able to exchange it.

Thankfully, my work building has an apple store in the lobby, and there is also one 10 min from my house..
 
I noticed my super-drive made a completely different noise (much lower and deeper) compared to my old C2D MBP which made a higher pitched noise.
 
I had an Apple LCD delivered by UPS (a refurb unit, no less) with much worse box damage -- even holes punctured right through the box -- and it turned out to be fine. I used the LCD for 3 years and never had a problem.

Run the Apple Hardware Test. It's on one of the DVDs that came with your system. The manual should say how to run it.

About the SuperDrive, it could just be a different model from your old one. I'm surprised sometimes at the noises they make. Try various types of media, and try burning some discs. If there is a bent housing, it may show up with different media types, because they have different thicknesses. If they can all insert, play, and eject without problems, your drive should be fine.

Also make sure the RAM is seated properly, and the full amount shows up in "About This Mac". Sometimes RAM can get loose.

Don't know about the Airport... if it's really bad, it's possible one of the 2 antennas inside got knocked loose.

You do have warranty, if there was damage to the screen or some other part of the laptop I'm sure it would turn up within the first year.
 
The Airport issue is really annoying. It seems that after I've been connected to my router for a while, the router stops functioning and I have to restart it (Linksys WRT54G). Now, this never happened with my old MBP (or MBs for that matter), and it hasn't happened with other MBPs (older models) that have connected to the router.

Also, when the computer was delivered, the battery health/capacity was 99 % (I'm not talking about the charge). That's quite a small issue though, I suppose.
 
box damage: when i picked up my SR MBP in Manhattan, the cashier DROPPED the first one, and the second one had similar damage to the box. I made her replace that one too. I know this doesnt help you at all....

airport: the last time my powerbook g4 started having kernel panics, i took it to my tech guy who simply pulled out the airport card and plugged it back in. works fine ever since. could be a problem with the router though.

battery: 99% health seems to be good as new. i've had my MBP for about two weeks and its down to 97%. calibrate monthly.
 
other said:
The Airport issue is really annoying. It seems that after I've been connected to my router for a while, the router stops functioning and I have to restart it (Linksys WRT54G). Now, this never happened with my old MBP (or MBs for that matter), and it hasn't happened with other MBPs (older models) that have connected to the router.

Also, when the computer was delivered, the battery health/capacity was 99 % (I'm not talking about the charge). That's quite a small issue though, I suppose.
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As you explained it, if the router is not capable of handling whatever magic packets that come out of your MacBook Pro, it is the router's fault.

You can try installing DD-WRT micro on that router.
 
other said:
The Airport issue is really annoying. It seems that after I've been connected to my router for a while, the router stops functioning and I have to restart it (Linksys WRT54G). Now, this never happened with my old MBP (or MBs for that matter), and it hasn't happened with other MBPs (older models) that have connected to the router.

Also, when the computer was delivered, the battery health/capacity was 99 % (I'm not talking about the charge). That's quite a small issue though, I suppose.
Click to expand...

My MacBook has 99% health and it is 1 week old. That isn't anything to worry about. I always figure connection problems are usually the routers fault and not the airport. Not sure though.
 
iW00t said:
As you explained it, if the router is not capable of handling whatever magic packets that come out of your MacBook Pro, it is the router's fault.

You can try installing DD-WRT micro on that router.
Click to expand...

I don't see how it can be the routers fault when several other MBPs have connected to it just fine. Not to mention, a lot of other computers.
 
Great, there seems to be something wrong with the right fan. It makes a weird noise, it doesn't sound at all like the left fan.

Right now, I kind of wish I would've kept the first MBP, waited for the software fix for the screen flicker (although from the posts here, I thought it was a hardware issue), and left it at a repair center for them to fix the loose keyboard. Oh well.
 
other said:
Also, when the computer was delivered, the battery health/capacity was 99 % (I'm not talking about the charge). That's quite a small issue though, I suppose.
Click to expand...

My battery health was delivered at 99%, and after a few charges went up to 100%, and not it's back down to 99%.

I wouldn't worry about that aspect of the delivery.
 
bmat said:
My battery health was delivered at 99%, and after a few charges went up to 100%, and not it's back down to 99%.

I wouldn't worry about that aspect of the delivery.
Click to expand...

Yeah you're right. Ignore that. :)
 
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