MacBook Pro Problems.....

[jdbrown]

I own a 1.83 Ghz Core Duo MacBook Pro which I purchased last year in March. Recently (Past Month or 2) when I shut my laptop it doesnt go to sleep like it should. This happens about 60% of the time. This has caused lots of trouble, mostly when I put my computer to sleep and wake up the next morning to find the fans running at full power. I havent had that much trouble with this computer, besides a battery replacement and MagSafe replacement. I have a small whine but it doesn't bother me much. I should probably mention that sometimes when it does manage to go to sleep, when I try to wake it up, the computer doesnt respond and it refuses to wake up. The only way to fix that is to restart it and then when I boot back up it gives me a "Mac OS quit unexpectedly" message. (That happened about 5 times on Saturday)

 

[classof2011]

I own a 1.83 Ghz Core Duo MacBook Pro which I purchased last year in March. Recently (Past Month or 2) when I shut my laptop it doesnt go to sleep like it should. This happens about 60% of the time. This has caused lots of trouble, mostly when I put my computer to sleep and wake up the next morning to find the fans running at full power. I havent had that much trouble with this computer, besides a battery replacement and MagSafe replacement. I have a small whine but it doesn't bother me much. I should probably mention that sometimes when it does manage to go to sleep, when I try to wake it up, the computer doesnt respond and it refuses to wake up. The only way to fix that is to restart it and then when I boot back up it gives me a "Mac OS quit unexpectedly" message. (That happened about 5 times on Saturday)

Er...did you consult Apple of this? You should still have warranty...

 

[jdbrown]

I know, I still have the warranty. I just can't call tech support since I already called them about my burning MagSafe Adapter last year. I'm going to take it to the Apple Store sometime this week.

 

[Apple Corps]

I know, I still have the warranty. I just can't call tech support since I already called them about my burning MagSafe Adapter last year. I'm going to take it to the Apple Store sometime this week.

I'd call Apple and SEND IT IN for repair before your warranty runs out. You will probably be given a new main logic board. I would not muck about with any "in store" repairs and possible delays.

Good luck

 

[whosgotsoul]

Is there a difference between "in-store" repairs and sending it yourself? I would have thought that taking a laptop into a Mac Store would be enough (ie: they send it away if needed).

I'm just curious b/c I'll be buying a Macbook Pro soon.

 

[tjcampbell]

I know, I still have the warranty. I just can't call tech support since I already called them about my burning MagSafe Adapter last year.

I don't understand why you feel you can't call them simply because you already contacted them about another problem. Drop them a line and they will surely help you. Also, f you call before you go to an apple store you will have a case number and will make your trip to the genius bar much better for you and the genius.

Cheers, Tom

 

[iW00t]

Is there a difference between "in-store" repairs and sending it yourself? I would have thought that taking a laptop into a Mac Store would be enough (ie: they send it away if needed).

I'm just curious b/c I'll be buying a Macbook Pro soon.

What happens is there are two components to Apple's warranty scheme.

All macs comes with 1 year warranty, of which the first 3 months includes Applecare phone support. Outside the first 3 months you still have warranty but obviously you won't be able to call the Applecare line without paying a fee for it first, however this fee will be waived once you check your computer in to a service centre and it has been deemed to be a legitimate case.

Usually I just skip the whole "phone Applecare" bit and bring it down to the service centre straight. Applecare's job is basically to just tell me to go to the service centre anyway

 

[iW00t]

I know, I still have the warranty. I just can't call tech support since I already called them about my burning MagSafe Adapter last year. I'm going to take it to the Apple Store sometime this week.

That's interesting...

 

[jdbrown]

That's interesting...

That burning magsafe wasn't fun. There were points when it started to smoke, and I couldn't even use it in the house...