I turned my MacBook Pro in for service, in April. It was diagnosed with a failed bad logic board. Its almost 2 months and apple has no time frame on repair, will not offer me anything other than to return my broken laptop, and suggested that I buy a new one. I've bought hundreds of apple products. I'm typing this on my other MacBook Pro, Ive been loyal to apple for 20 years, but this is bad service. I understand covid and supply chain issues, but that should not take the enjoyment of the people who already bought apple products. I decided to right this for advice, should I file a lemon lawsuit against apple, or failure to furnish me a working laptop? any suggestions?
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MacBook PRO Repair Delays and Customer rights.
- Thread starter JordanTracer
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If you can (and know how), maybe you should.
At the same time, waiting for weeks, unfortunately, is not uncommon in tech repairs if the parts have to be ordered. But I agree, Apple should be able to provide better service. Alas, it seems the current Apple is more interested in the revenue part, not the service part.
I mean lucky that you have multiple computers. But most people don't. And for Apple to just tell people to buy a new one is very snobby.