Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

TakaJ

macrumors newbie
Original poster
Mar 19, 2016
2
0
It has been happening for quite some times and usually restarts whenever I am watching a show on dailymotion especially. It is getting frustrating as my warranty has also expired :(
Am hoping to get some help here!


Mac Details:

Macbook Pro (Retina, 13-inch, Mid 2014)
Processor 2.6GHz Intel Core i5
Memory 8GB 1600 MHz DDR3
Graphics Intel Iris 1536MB


This is the report that is shown after the latest crash


Anonymous UUID: A70D4E2C-C304-8EC1-42BE-57FF401CC3E4

Sun Mar 20 11:37:56 2016

*** Panic Report ***
panic(cpu 2 caller 0xffffff800b416df2): Kernel trap at 0x00000258000001e0, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00000258000001e0, CR3: 0x000000022ae64024, CR4: 0x00000000001627e0
RAX: 0xffffff80252d3800, RBX: 0xffffff801f75d000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff
RSP: 0xffffff810d39bb78, RBP: 0xffffff810d39bbc0, RSI: 0x0000000000000002, RDI: 0xffffff8021b35800
R8: 0x00000000000002b0, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff800f223960
R12: 0xffffff800bb12f48, R13: 0xffffff800ba29750, R14: 0xffffff8021b35800, R15: 0xffffff80272ef200
RFL: 0x0000000000010282, RIP: 0x00000258000001e0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000258000001e0, Error code: 0x0000000000000010, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff810d39b820 : 0xffffff800b32ad21
0xffffff810d39b8a0 : 0xffffff800b416df2
0xffffff810d39ba60 : 0xffffff800b433ca3
0xffffff810d39ba80 : 0x258000001e0
0xffffff810d39bbc0 : 0xffffff7f8d38aa68
0xffffff810d39bc00 : 0xffffff7f8d399b95
0xffffff810d39bc30 : 0xffffff7f8d38b479
0xffffff810d39bc50 : 0xffffff7f8d3f06a8
0xffffff810d39bc70 : 0xffffff7f8d38b2dc
0xffffff810d39bca0 : 0xffffff7f8d3996a1
0xffffff810d39bd00 : 0xffffff800b8b6631
0xffffff810d39bd50 : 0xffffff800b8fde62
0xffffff810d39bdc0 : 0xffffff800b3e17de
0xffffff810d39be10 : 0xffffff800b32ef8c
0xffffff810d39be40 : 0xffffff800b3139f3
0xffffff810d39be90 : 0xffffff800b32429d
0xffffff810d39bf10 : 0xffffff800b40231a
0xffffff810d39bfb0 : 0xffffff800b4344c6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C0]@0xffffff7f8d36f000->0xffffff7f8d3ddfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff7f8bb24000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f8c46b000
com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[193BB947-B51B-3D53-817C-34CEE56B9E0E]@0xffffff7f8d3ec000->0xffffff7f8d44bfff
dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7f8c343000
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff7f8bb24000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f8c46b000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C0]@0xffffff7f8d36f000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:
14F1605

Kernel version:
Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64
Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
Kernel slide: 0x000000000b000000
Kernel text base: 0xffffff800b200000
__HIB text base: 0xffffff800b100000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 1108292719858
last loaded kext at 244166421407: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d9f1000, size 69632)
last unloaded kext at 304709510960: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d9f1000, size 61440)
loaded kexts:
com.apple.filesystems.ntfs 3.13
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.0.6
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.driver.AppleIntelFramebufferAzul 10.0.6
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.driver.AppleUSBHub 705.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookPro11,1, BootROM MBP111.0138.B16, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
 
By just looking at this single report I would expect a problem with webkit: BSD process name corresponding to current thread: com.apple.WebKit. Webkit is the rendering engine for Safari. Which makes perfect sense since this happens when u watch dailymotion. The bad news is: it's deep in the system and not easily fixed.
As per google this issue is quite common. Other people having this issue haven't found hardware problems, so I wouldn't expect that here (although it could be GPU related). Have you perhaps upgraded the OS?

To eliminate the GPU from the list: if you have any 3D games installed and the macbook runs them fine, I think we can safely assume it's working well.
 
  • Like
Reactions: TakaJ
In the last 30 days, I have updated the Security Update 2016-001 (March 14 2016) and Safari Version 9.03
(March 14 2016) from the app store.

And no, I do not have any 3D Games installed.

That sounds bad :\ so what should I do?
 
Both the security update and the Safari 9.0.3. update could have introduced that problem... :-/
It might be fixed during another patch, so you could just wait for that and try another browser in the meantime.

At first, let's try the quick fixes: do a permission repair in the disk utility. Check the drive for errors. I doubt that will fix the problem, but it's done in a few mins, so worth a try.
You can also do the hardware checks to be on the safe side: https://support.apple.com/en-us/HT201257

If all that doesn't help you might want to upgrade to El Capitan:
With reference to https://discussions.apple.com/thread/7495547?start=0&tstart=0

I would also consider a fresh install of El Capitan if the normal upgrade won't solve the problem.
Since Re-Install sounds like a very painfull process to most people: There's actually a very clean and still easy way to do a clean-install without the hassle of time-machine or other backup & restore tools. The only requirement is that you can borrow another Mac for a few hours with enough storage to hold your userprofile:
  1. Create a bootable USB Stick with El-Capitan using Diskmaker X
  2. Deactivate any software-licenses on the machine to allow a painless activation after installing El Capitan
  3. Transfer your user profile to the other Mac. Do this using wired network if possible. WiFi will take more time.
  4. (You might want to backup certain non-App-Store Apps to a e.g. USB-Stick)
  5. Boot the Macbook from the USB-Stick by holding the Option-key during boot.
  6. Format the old partition using the disk utility
  7. Install OSX El Capitan (create only an admin account during setup)
  8. Transfer the user-profile back from the other Mac.
  9. Install any missing Apps.
This ensures no system data is restored from a backup (which possibly would re-introduce the problem by restoring e.g. invalid config files)
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.