Macbook pro system error

[jogl]

Hey all.

I'm running a late 2011 Macbook Pro (high sierra) as my second machine. Whenever I launch After Effects, Chrome or other creative suite apps, I get a grey screen with...

"Your computer restarted because of a problem. Press a key or wait a few seconds to continue startup"

I know I don't have much info, but any ideas what may be causing it, or how I can diagnose the problem?
I've tried the regular Pram bits etc.

thanks!

 

[Audit13]

If this is a 15" model, it could be that the Radeon gpu is in the process of failing.

 

[Fishrrman]

Audit has it right.

IF it's a 15" or 17" 2011 MacBook Pro, you must read up on "RadeonGate"...

 

[jogl]

Thanks guys.

If I used a gpu switcher to select integrated only (intel) I get the same error.
Also there are none of the display artifacts, rainbows, lines, corruption etc that a lot of people report with the Radeons, just what looks like some kind of catastrophic system error.

And...it only happen when I open certain apps.

Could it be anything else, or are there ways of troubleshooting?

 

[Audit13]

The Macbook uses the Intel graphics until a program causes a switch from using the Intel gpu to the Radeon GPU.

It could also be a heat-related issue that may be alleviated by cleaning the internal components and re-applying thermal compound to the gpu.

Try running the OpenGL test: https://www.maxon.net/en/products/cinebench/

 

[jogl]

Thanks Audit - Cinebench OpenGL test ran with no issues.

This is what i'm getting...
https://support.apple.com/en-gb/ht200553

Just also ran the Apple hardware diagnostics which gave no errors. Running the advanced one now...

 

[Audit13]

You should examine the log to see what caused the kernel panic.

 

[treekram]

If you can post a kernel panic log, we can look at it and see if points to the specific issue you're having.

Open the Console app (use Spotlight or it's in the Utilities folder of the Applications folder). On the left, click on "System Reports". On the next column to the right is a list of reports, look for those that start with "Kernel_" and end in ".panic". You can copy and paste. If the problem is very specific, a single log can pinpoint the issue. Other times, multiple logs may be needed and sometimes the root cause of the problem can't be determined from the kernel panic logs. So just choose the latest one and post it here.

If you don't see a kernel panic log, post that as a result.

 

[jogl]

Thanks everyone.

Here's the latest of many logs. I see some GPU reference in there...?

Anonymous UUID: 0EEEE6BA-9D61-463C-2075-10A820D41486

Fri May 18 12:44:49 2018

*** Panic Report ***
panic(cpu 2 caller 0xffffff7fa30799e9): "GPU Panic: mux-regs 4 3 7f 0 0 0 severity 3 WS-ready 1 switch-state 3 IG FBs 1 EG FBs 0:0 power-state 3 3D idle HDA idle : AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.16.21/src/AppleMuxControl/kext/GPUPanic.cpp:162
Backtrace (CPU 2), Frame : Return Address
0xffffff9153743a90 : 0xffffff8021c505f6
0xffffff9153743ae0 : 0xffffff8021d7d604
0xffffff9153743b20 : 0xffffff8021d6f0f9
0xffffff9153743ba0 : 0xffffff8021c02120
0xffffff9153743bc0 : 0xffffff8021c5002c
0xffffff9153743cf0 : 0xffffff8021c4fdac
0xffffff9153743d50 : 0xffffff7fa30799e9
0xffffff9153743db0 : 0xffffff7fa3076156
0xffffff9153743df0 : 0xffffff7fa30793eb
0xffffff9153743e30 : 0xffffff802229693c
0xffffff9153743ea0 : 0xffffff8022296866
0xffffff9153743ed0 : 0xffffff8021c89e74
0xffffff9153743f40 : 0xffffff8021c89965
0xffffff9153743fa0 : 0xffffff8021c014f7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.16.21)[B4DB1D7A-D4DE-3965-94DC-05CE8B9F2802]@0xffffff7fa306b000->0xffffff7fa307dfff
dependency: com.apple.driver.AppleGraphicsControl(3.16.21)[2EB9A384-439B-3BDC-927C-34E390CB0E59]@0xffffff7fa3025000
dependency: com.apple.iokit.IOACPIFamily(1.4)[8794C760-FDD9-3664-ADED-4A9BBEC6E517]@0xffffff7fa29f4000
dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff7fa2494000
dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@0xffffff7fa2c86000
dependency: com.apple.AppleGraphicsDeviceControl(3.16.21)[F8503E88-24EF-3DBA-A4D6-FA1CE4C47427]@0xffffff7fa3013000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17C88

Kernel version:
Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64
Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B
Kernel slide: 0x0000000021800000
Kernel text base: 0xffffff8021a00000
__HIB text base: 0xffffff8021900000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 151909609532
last loaded kext at 9680158828: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa4e77000, size 32768)
loaded kexts:
at.obdev.nke.LittleSnitch 4740
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.3d2
com.apple.driver.AGPM 110.23.24
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.13
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.ApplePolicyControl 3.16.21
com.apple.driver.AppleMikeyDriver 280.12
com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleHV 1
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDLegacyFramebuffer 1.6.0
com.apple.driver.AppleHDAHardwareConfigDriver 280.12
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleHDA 280.12
com.apple.driver.AppleIntelHD3000Graphics 10.0.4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMDRadeonX3000 1.6.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AGDCBacklightControl 3.16.2
com.apple.driver.eficheck 1
com.apple.kext.AMD6000Controller 1.6.0
com.apple.driver.AppleBacklight 170.10.2
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.4
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleMuxControl 3.16.21
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleSMCLMU 211
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2
com.apple.driver.AppleUSBTCKeyEventDriver 254
com.apple.driver.AppleUSBTCButtons 254
com.apple.driver.AppleUSBTCKeyboard 254
com.apple.driver.AppleIRController 352
com.apple.filesystems.apfs 748.31.8
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleFWOHCI 5.5.8
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.Brcm4331 800.21.30
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AirPort.Brcm4360 1220.18.1a2
com.apple.driver.AppleAHCIPort 329
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.kext.triggers 1.0
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOSurface 209.2.2
com.apple.AppleGPUWrangler 3.16.2
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.kext.AMDSupport 1.6.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.kext.AMDLegacySupport 1.6.0
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.driver.AppleGraphicsControl 3.16.21
com.apple.iokit.IOFireWireIP 2.2.8
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.driver.AppleThunderboltEDMSink 4.1.2
com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.AppleUSBMultitouch 261
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.iokit.IOFireWireFamily 4.6.8
com.apple.iokit.IOAHCIBlockStorage 301.20.1
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBUHCIPCI 1.2
com.apple.driver.usb.AppleUSBUHCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF

 

[Audit13]

As suspected, the gpu is causing the panic.

Do the fans run at full speed just before the panic?

I recommend backing up all data and looking for a replacement.

 

[jogl]

The fans seem to run at high/full speed even when the computer is idling and the left rear base is always way too hot.
I run a MacPro as my main workstation and this is my backup so not too catastrophic. It's been doing it for a while and just wanted to try and sort it so its useable.

What are my options with regards to fixing it?

 

[treekram]

Your kernel panic report does look like the GPU problem common to the 2011 MBP. Since you get the kernel panic on a consistent basis, you should try safe mode and see if that helps. If it does, it might be software related. Otherwise, more likely than not it is the GPU. If the other kernel panic reports you have are similar to this one (references to the GPU), then that makes it even more likely it's the GPU.

https://support.apple.com/en-us/HT201262

 

[Audit13]

If possible, clean out the interior and replace the existing thermal compound with new compound. Hopefully, this will help with dissipating the heat. Other than this, there is not much else to do unless you want to have a repair shop reflow the gpu chip. Reflowing would be a temporary solution and replacing the gpu chip would be very expensive.

 

[jogl]

thanks a lot for your help guys. Appreciated!