In November of 2019 I purchased this MacBook Pro:
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Processor 2.8 GHz Quad-Core Intel Core i7
Memory 16 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 655 1536 MB
Immediately I noticed that Photos had this glitch (video attached) when scrolling through my photo thumbnails. This extended to occasional green flashing when playing movies within the Apple TV app. Naturally, I reached out to Apple right away and after the usual run around of resets and reboots, safe modes, and downloads, nothing has fixed it. They will not replace (exchange) this machine. I have had a running case number since November and still no fix, nor direction to fix it. I am simply told to keep it updated. It as if I am being pushed to getting passed my year warranty. Everything is currently updated, Catalina 10.15.6. Does anyone have ANY suggestions, insight, or help? This is infuriating and I feel trapped and literally ignored by Apple.
I'd greatly appreciate some advice.
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Processor 2.8 GHz Quad-Core Intel Core i7
Memory 16 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 655 1536 MB
Immediately I noticed that Photos had this glitch (video attached) when scrolling through my photo thumbnails. This extended to occasional green flashing when playing movies within the Apple TV app. Naturally, I reached out to Apple right away and after the usual run around of resets and reboots, safe modes, and downloads, nothing has fixed it. They will not replace (exchange) this machine. I have had a running case number since November and still no fix, nor direction to fix it. I am simply told to keep it updated. It as if I am being pushed to getting passed my year warranty. Everything is currently updated, Catalina 10.15.6. Does anyone have ANY suggestions, insight, or help? This is infuriating and I feel trapped and literally ignored by Apple.
I'd greatly appreciate some advice.