I'm having trouble connecting to the internet with my friend's cable modem. I plug the ethernet cable and in the network window, left menu it displays green and reads connected. In the middle it reads Ethernet is currently active and using the IP address (which it shows) Yet I open Safari and I get the Failed to Open Page.
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Macbook reads connected but I am not connected
- Thread starter Dean87
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Hey, my cousin had this same problem on his macbook, only with his airport rather than ethernet. 1. Make sure you have proper connection between modem and ethernet port (obviously). 2. You have to go under system prefs and click on the network pane. Select your ethernet in the drop-down menu and make sure it says "configure with DHCP". If this doesn't fix it, I know that when we set up internet at our church, each computer had to authenticate with the ISP unless it was hiding behind the router. Hope this helps!
well, like i said, with my church the computer had to go to an ISP-given IP address before it would work. Also, try tinkering with the safari prefs
nvm, scratch the safari prefs, they don't do anything. you said this was a cable modem correct? (not dsl.... router)
i'm pretty sure it is probably on the isp side of things because if your macbook is communicating with the modem, I don't see how you wouldn't be getting a connection. However, I am certainly not an expert, but it is possible that the ISP doesn't let you connect until your computer is registered with them. Also, try restarting the modem. And one last question, do you have any other computers that work with this modem?
hmmm... I would call the ISP. However, last diagnostics question for now, when you went to the network pane, was the ethernet status bubble red, yellow or green?
sorry, didn't pick up on that.... anyway, since you have a "green light" from the modem, it must be on either the ISP or personal settings in your browser. I know safari uses whatever connection it finds, so unless you use firefox or other, i don't know what other settings there could be leaving only the ISP as a possibility as far as I can see. Call them up and troubleshoot. They should be able to help you and get you going pretty fast.
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