Hey, I've been searching around the internet about the best way to deal with my Macbook screen being cracked. I decided the best way to deal with it is to email Steve himself (well, email the people who check his emails). Here's what I wrote. It's all true and I hope to get an answer soon!
"My name is ___________ , and I received a Macbook as a birthday gift, ordered on _________. The order number was _________, and it was bought using the education customer discount. I was thrilled to be able to use this computer, as the laptop I had before this was a Dell Inspiron which I have had lots of problems with, to the point that I simply gave them the laptop and told them to give me my money back, because I was going to buy a Mac. I am in a landscape architect program at my university and the mac really gives me a great improvement in my ability to do projects and photoshopping.
I have had a few issues with Apple before, the first being my iPod freezing, but I received a new one immediately. The second has to do with my Macbook. When I ordered it, I added on Pages to be installed. When I got my Macbook, it wasn't installed and I did not receive an installation code. However, one call later and I got a Pages box shipped to me so that I could install it.
My current problem is that my screen is cracked from the top right hand corner. I was using my macbook today and closed it and put it on a table, never being rough with it or mishandling it while doing so. Several hours later, I came back and opened up the top and saw this crack. No one touched it while it was sitting there, and I know that the crack was not there before I closed it.
After doing research on this problem online, I saw that this is a very common problem, and one that is generally never solved. As a student, I do not have the disposable income to fund a 300-800$ repair on my laptop. Separately, I don't really feel it is fair to have to pay for a repair that I don't believe I caused. I did not drop it and nor did I mishandle my laptop. It looks like the crack originates from the top edge of the lcd screen and spider webs off of it. If I had dropped it, I would expect the crack lines to reach all the way to the edges, a clean and complete break. But the cracks go for about two inches before stopping.
I was wondering if there is anyway this can be repaired while still on my warranty. It has not even been 90 days since purchase and I really need this laptop for my winter semester classes. I really trust in the Apple name, and although some people have had bad experiences having their products repaired, I hope that I can be one of the good stories. "
"My name is ___________ , and I received a Macbook as a birthday gift, ordered on _________. The order number was _________, and it was bought using the education customer discount. I was thrilled to be able to use this computer, as the laptop I had before this was a Dell Inspiron which I have had lots of problems with, to the point that I simply gave them the laptop and told them to give me my money back, because I was going to buy a Mac. I am in a landscape architect program at my university and the mac really gives me a great improvement in my ability to do projects and photoshopping.
I have had a few issues with Apple before, the first being my iPod freezing, but I received a new one immediately. The second has to do with my Macbook. When I ordered it, I added on Pages to be installed. When I got my Macbook, it wasn't installed and I did not receive an installation code. However, one call later and I got a Pages box shipped to me so that I could install it.
My current problem is that my screen is cracked from the top right hand corner. I was using my macbook today and closed it and put it on a table, never being rough with it or mishandling it while doing so. Several hours later, I came back and opened up the top and saw this crack. No one touched it while it was sitting there, and I know that the crack was not there before I closed it.
After doing research on this problem online, I saw that this is a very common problem, and one that is generally never solved. As a student, I do not have the disposable income to fund a 300-800$ repair on my laptop. Separately, I don't really feel it is fair to have to pay for a repair that I don't believe I caused. I did not drop it and nor did I mishandle my laptop. It looks like the crack originates from the top edge of the lcd screen and spider webs off of it. If I had dropped it, I would expect the crack lines to reach all the way to the edges, a clean and complete break. But the cracks go for about two inches before stopping.
I was wondering if there is anyway this can be repaired while still on my warranty. It has not even been 90 days since purchase and I really need this laptop for my winter semester classes. I really trust in the Apple name, and although some people have had bad experiences having their products repaired, I hope that I can be one of the good stories. "
