MacBook Woes

[dylan]

I bought my MacBook when they first came out and have had nothing but problems. Mooing, whining, non responsive keys, scratches case bulge, bluetooth, you name it.

I took it in for repair after a week of using and was told the moo and the whine were normal but that he would order in a bluetooth board and a new keyboard and trackpad thing. Left the computer there for him to test and a week or two later he called and said that the bluetooth was installed and working correctly but he was still waiting for the other part and that he opened up a case with Apple about the case bulge.

I took the computer home and tried to ignore the whine and moo but just couldn't. The bluetooth went missing again so I called Apple's customer relations line hoping to coax a replacement. The lady I spoke to said the best she could do was to get the replacement part rushed. That I had to go through the service provider to get a replacement

I called him up and he explained that it was in his best interest to get a replacement too and that he was trying his best but Apple wasn't budging. He told me to call Apple and get angry (something I'm not too good at).

What's the best way to get a replacement out of Apple? Here's a summary of the problems:

- Scratched out of the box
- Whine (CPU and Power Adapter)
- Moo (the one that actually sounds like cows ie number two from the other thread)
- Case Bulge
- Bluetooth that likes to play hide-and-go-seek, replaced with no change
- Right side of trackpad button not responsive
- Down and right arrow keys not responsive
- Bright flash when waking from sleep or powering on (is this normal?)
- Rotten AirPort performance.
- 3 kernel panics

What should I do? Who should I call?

 

[Copland]

I haven't personally done this, but it seems as though it has worked for many people to be firm about getting a replacement, and not to take 'no' for an answer. Just calmly explain to them all of the issues you've had, and say that you're dissappointed in the quality.

Just don't loose your cool, and stick your ground. With all of the problems you've had, you probably deserve a new MacBook anyway.

 

[Eduardo1971]

Wow, sorry to hear about your MB.

I've had mine for almost a week and I'm lucky to report no problems.

Good luck!!!

 

[dylan]

I haven't personally done this, but it seems as though it has worked for many people to be firm about getting a replacement, and not to take 'no' for an answer. Just calmly explain to them all of the issues you've had, and say that you're dissappointed in the quality.

Just don't loose your cool, and stick your ground. With all of the problems you've had, you probably deserve a new MacBook anyway.

Thanks, I'll try that. Even though it's something I've never been very good at. A good learning experience I guess.

What should I ask for? Some people I've talked to have seriously suggested demanding a MacBook Pro. I think I deserve it for all the trouble this computer has caused me. But how do I convince them? How much is too much to ask? I really have no idea how all this stuff works.

 

[dylan]

Does anyone have a number I should call for Canada? The one in Address Book doesn't work. Last time I just called the tech support line and got forwarded I don't really want to do that again. I would also like to talk to a different person. The lady I talked to was a complete b****.

 

[QCassidy352]

you deserve a new MB, but not a pro. It sounds like you've had numerous, unacceptable problems, and I think you can easily convince them of that. You're situation is way past reasonable.

But they're not going to give you a $500-1000 upgrade, and I think you hurt your credibility by asking for it.

 

[dylan]

you deserve a new MB, but not a pro. It sounds like you've had numerous, unacceptable problems, and I think you can easily convince them of that. You're situation is way past reasonable.

But they're not going to give you a $500-1000 upgrade, and I think you hurt your credibility by asking for it.

Yeah, that's what I thought. Maybe a RAM upgrade?

 

[vakej]

Yeah, that's what I thought. Maybe a RAM upgrade?

I think "QCassidy352" nailed it, with the comment that it will "hurt your credibility by asking" Personally, I would satisfied/content with a replacement.

You also mention that your not good at standing your ground and being firm...but now your going to request a ram upgrade. Just be happy with a replacment (if you get it)

 

[twistedlegato]

With all those problems you should send it back in a flash for a replacement

 

[bill4588]

i returned a MB simply for the whine and case alignment. but then returned a second one for the HDD spinning all the time and the whine and moo....they then said that I can't get another replacement unless something is REALLY wrong (aka preventing me from using the computer correctly). good thing that the only thing wrong with this MB is a slight whine (much better than previous ones) and it moo's when i use it on my lap for an extended period of time. you should be able to get a new one no problem....just be stern and dont budge or give in.

 

[dylan]

Well I called again and spoke to 5 people. Unfortunately the woman I talked to before is in charge and she said I need to take it in for repair. Apparently my mistake was taking it in for repair in the first place. I should have called Apple right away and said it was DOA.

I asked to talk to the supervisor and she should be calling me in the next couple days. In the meantime I guess I'll take it back down to the "Service Provider" and get him to write up a comprehensive report.

 

[brbubba]

Well I called again and spoke to 5 people. Unfortunately the woman I talked to before is in charge and she said I need to take it in for repair. Apparently my mistake was taking it in for repair in the first place. I should have called Apple right away and said it was DOA.

I asked to talk to the supervisor and she should be calling me in the next couple days. In the meantime I guess I'll take it back down to the "Service Provider" and get him to write up a comprehensive report.

Dude grow some balls. A scratch out of the box by itself is enough for a complete return/refund. Why don't you just return it and get your money back. If you still want a Macbook go buy a new one and inspect it before leaving the store.

No one is going to do anything for you if you keep being a pushover.