MacBook Woes

[Coops46]

Ahhhh, I am getting quite tired of my MacBook's problems. I had the top case and screen replaced due to the screen flickering like hell and the top case cracking. That was 3, 2 hour roundtrips to get that repaired.
1. to go there and be told that they can't repair the top case there and then.... fair enough i thought, but i needed it that following week so dealt with it.
2. to take it in, and 3. to collect.

And now, the harddrive is buzzing eratically and the part where the fans are at the back have cracked due to heat pressure. Grrrrrrrrreat.

Am I within my rights to ask for a replacement? It's a CD1.83 MB, and i really need it for my studies. I dont even mind if i get a refurb, i just dont want a laptop with chronic problems. and the constant worry that its going to go kaput haha.

thanks

 

[jczubach]

from what i gather, one more legitimate screwed-up fix, followed by a firm and terse complaint to applecare will result in the desired replacement.

 

[Squonk]

Yeah I would CALL AppleCare and ask for a replacement. Actually, I wonder if they would they do a swap in store for the current module for you. I take that back, call or go to your store and ask them.

 

[Coops46]

thanks, i'll go up to Apple Bluewater in the coming week, i'd rather talk about it to someone face-to-face, rather than on the phone.

 

[Coops46]

ARGH! So yesterday I was on the phone to Applecare for nearly 2 hours, got terrible service... I got hung up on abruptly, left to wait for half an hour, and talked to as if I was an idiot. I asked to be referred to their supervisor, and was told to wait, and it was obvious that the representative i was previously speaking to had told him about my case and will only offer a repair.

I DONT WANT ANOTHER REPAIR. Why should i keep driving to Bluewater Apple to get this thing fixed? And today, the trackpad button has gone all clonky, and it takes 2 stages to press!

I think i'd rather talk to apple face-to-face in a store, because I'm off to uni in a month and need this computer with me to do my work! how can I keep having it repaired when it's in full time use.

Any tips on getting a replacement for this? I'm not after the latest and greatest, just something i can TRUST!

 

[drater]

That's weird, I've always had great experiences with Applecare. I bought a Macbook before the recent rev (2.0 ghz core 2 duo, 120gb hard drive, etc.) and I had an optical drive failure. I was going on a business trip a few days later and was worried because I usually watch movies and DVDs on it because hotel TVs are lame and you have to pay for everything.

I explained to Applecare (I have applecare on this computer) what had happened and my situation. They told me to go to my local Apple store and to give them a log number (or something like that) and they would replace my computer at no charge giving me the most recent rev. I told them that I really wasn't looking for hand out, and that I just wanted my computer fixed. They told me that this was the only way if I wanted to have a computer for my trip. So Apple twisted my arm and gave me a brand new Macbook. Very awesome of them. Might I add they did the same thing with my old iBook after the mother board crashed and they sent it away to get fixed, and when it came back it wasn't. Gave me a brand new one then.

Sometimes it might just be a matter of who you talk to.

 

[Coops46]

Yeah, i think thats sadly the case! I will go upto blue water and talk to a genius, and if its still an offer for repair, I will tell everyone what great service i've had!


Heres a question, if im offered a replacement, can i take it out on another mac instead, i think im through with MB's and just use it towards an iMac? Is this possible?

I work in retail and I know how to talk to people, but on the phone its the hardest thing in the world trying to get anywhere! I was put through so many departments.

Thanks for the help

 

[twistedlegato]

Very simple, call Apple, get it fixed or replaced.