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MacMail always crashing. I've tried everything!

B

berlingoodman

macrumors member
Original poster
Feb 27, 2011
33
2
Hi all,

I'm at my wits end with MacMail! It crashes on me constantly. And not just on my home computer, but my work one as well.

Back story: At home I'm on a mid-2010 MacBook Pro running High Sierra. My work computer is a 2007 iMac running El Capitan. As the headline states, I've tried everything. Resetting the PRAM, deleting the entire Mail Data folder as well as deleting the three Envelope Index files only.

At first, I thought it might have been because I updated to High Sierra, but my work computer can only update to El Capitan and it happens on that one, too.

A couple similarities in both cases: Recently, I swapped out the HHD drives with SSD in both computers and the problem has gotten really bad since then. And I notice that Mail seems to always crash after I wake the computer up from sleep and Mail is still open, but not if I wake the computer first and then open Mail. And it seems to always happen when I attempt to do anything in my iCloud mail, not when I'm accessing accounts from other servers.

So to repeat, the problem most always happens when 1) I haven't closed Mail and computer went to sleep 2) I attempt to write or read mails after waking up the computer in my iCloud account, and 3) it got really bad after installing SSD dives.

There may have been exceptions, but generally that's the case. I was also wondering if having too many Mail folders (V3, V4, V5) after updating Mac Os might be a problem, but I don't want to delete any folder unnecessarily.

Can anyone out there help please? I'm happy to clarify with any extra details.

Thank you all so much!!
 
I'm always amused by the "tried everything" topics. So, with nothing left to try, why are you posting here for help? The extra details you mention might start with a list of the things you've tried. I don't see any in your post. Doing that helps avoid useless posts (similar to this one) that suggest things you've already tried. Maybe there is one more you didn't think of. ???
 
Gregg2 said:
... start with a list of the things you've tried. I don't see any in your post. Doing that helps avoid useless posts (similar to this one) that suggest things you've already tried.
Click to expand...

Thank you for your snarky response, which I find 'useless.'

And take a closer look at my post. I did list what I tried.

I'll repeat...

'I've tried everything. Resetting the PRAM, deleting the entire Mail Data folder as well as deleting the three Envelope Index files only.'
 
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Gregg2 said:
My apologies. It appears that you haven't tried another user account. Is that correct?
Click to expand...

Apology accepted, and thank you.

By 'another user account', do you mean signing in as a guest and trying Mail then? No I haven't tried that. But I wouldn't be able to access my Mail accounts the way anyway, right?
 
Correct. But, it's just for troubleshooting purposes. If you don't have the problem as Guest, then you're at a decision point. Do you try to figure out what is wrong in your main account, with no idea what it might be, or do you migrate everything to a new account?
 
I understand that it's a wise idea to try that, but miigrating everything to a new account sounds very time consuming and impractical. I think I'm going to stuck to figuring out what's wrong with my my main accounts.

Do you think that deleting the mail folders from former operating systems could do the trick? That's something I haven't tried yet, as I was afraid of losing important data or mails. I touched on this briefly in my OP.
 
There are good instructions on Apple's support page for creating a new main user and migrating your stuff to it. Time consuming? Maybe so, but even more time consuming is searching for how to fix your main account when you have no idea what you're looking for. There's no harm in trying the Guest Account. And, if the problem still persists, then you know that migrating to a new account is not going to solve it.
 
OK, I'll check out what the instructions are on Apple's sport page and decide if it's worth it. Thanks for your advice!
 
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