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CrystalArb

macrumors newbie
Original poster
Feb 9, 2021
2
0
Hello all,

I am supporting a customer who mainly has MacBook Pro models from 2017-2019 in use. All devices are running macOS Catalina version 15.*.*.

The MacBooks access a Windows file server in the 1&1 Ionos Cloud via a site-to-site VPN (firewall in the office > firewall in the data center). The Macbooks have tremendous performance & stability issues when accessing the server's provisioned drives.

Navigation between directories on the drives is sluggish.
Opening files (even small .pdfs with few KB) very sluggish.

As a result, employees suffer tremendously, as effective work is impossible.

What was tested:

Access from Office with a new Macbook Air M1 and an older Windows machine (Win10) >> Here the performance is normal, much faster than with the Macbooks with Catalina.
Thus I would not see the problem in the internal network or file server.

I have read a lot about performance problems with macOS and SMB.
Has anyone here experience and can possibly help me ?

Greetings
Alex
 
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