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nkl984

macrumors member
Original poster
Oct 30, 2020
35
5
Hi guys!
Since this update to macOS Mojave update 10.14.6 (18G6032) on my iMac Pro everytime I start the computer I get the dialog box saying that "You shut down your computer because of a problem". I have contacted Apple and they asked me to reinstall from time machine backup and the probem was still present, also factory reinstall mac OS High Sierra and the problem was still present.
I am currently running the Mojave 10.14.6 (18G6032) latest version and still having the same dialog box when starting the computer but if I choose "Quit Safari" before shutting down the computer when I start it the dialog box dissapear.
I'm wondering if any of you here experiencing this issue.
I think this is a Safari Version 14.0 (14610.1.28.1.10) related issue. Any ideea how to fix this?
Note: The iMac Pro is working normally and I get NO restarts. Just when I start the machine I get the dialog box saying "You shut down your computer because of a problem. If you want to open the applications that were open when you shut down, click Open. If you do nothing your computer will continue to login in ... seconds.”
Attached Diagnostic Reports maybe someone can help me. PS: (I'm not a IT guy, I'm a musician)

Also the "Send to Apple" report here maybe that helps:

{"caused_by":"bridgeos","macos_system_state":"shutdown","bug_type":"210","os_version":"Bridge OS 4.6 (17P6610)","timestamp":"2020-10-30 18:39:21.00 +0000","incident_id":"CC30136E-19A4-49CB-AF79-87526B0A8F7E"}
{
"build" : "Bridge OS 4.6 (17P6610)",
"product" : "iBridge2,1",
"kernel" : "Darwin Kernel Version 19.6.0: Thu Jun 18 20:30:46 PDT 2020; root:xnu-6153.145.1~1\/RELEASE_ARM64_T8010",
"incident" : "CC30136E-19A4-49CB-AF79-87526B0A8F7E",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2020-10-30 18:39:21.03 +0000",
"panicString" : "panic(cpu 0 caller 0xfffffff011c2bec4): SEP Panic: :SEPD\/MDMA: 0x000147df 0x000094ff 0x0000ed79 0x0001273d 0x0001301d 0x000138eb 0x00013ac3 0x00000000 [hkntv]\n\nPanic app vers: 1267.140.1\nPanic app UUID: C98BC2ED-90E1-335E-93D4-0A4DD40F3FD7\nRoot task tag: AppleSEPOS-1267.140.1\nRoot task vers: AppleSEPOS-1267.140.1\nRoot task UUID: 0CF4BF75-CB64-32DE-8A71-03A1C67CBB57\n\nFirmware type: UNKNOWN SEPOS\nSEP state: 9\nPM state: 2\nBoot state: 32\nMailbox status:\nIDLE_STATUS: 0x00000068\nMAILBOX_SET: 0x00000110\nMAILBOX_CLR: 0x00000110\nINBOX_CTRL: 0x0002bb01\nOUTBOX_CTRL: 0x0002bb01\n\nMailbox entries:\nUnavailable\nMailbox queue pointers: 25\/25 0\/0 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 22\/22 -1\/-1 0\/0 -1\/-1 -1\/-1 -1\/-1 1\/1 -1\/-1 19\/19 3\/3 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1 -1\/-1\nDebugger message: panic\nMemory ID: 0xff\nOS version: 17P6610\nmacOS version: Not set\nKernel version: Darwin Kernel Version 19.6.0: Thu Jun 18 20:30:46 PDT 2020; root:xnu-6153.145.1~1\/RELEASE_ARM64_T8010\nKernel UUID: 828E8E47-4C82-3639-83B9-4F7DB86934F6\niBoot version: iBoot-5540.140.12\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x3\nx86 Power State: 0x6\nx86 Shutdown Cause: 0x5\nx86 Previous Power Transitions: 0x60400040506\nPCIeUp link state: not available\nPaniclog version: 13\nKernel slide: 0x0000000009abc000\nKernel text base: 0xfffffff010ac0000\nmach_absolute_time: 0xd0a242554\nEpoch Time: sec usec\n Boot : 0x5f9c54b3 0x00042f07\n Sleep : 0x00000000 0x00000000\n Wake : 0x00000000 0x00000000\n Calendar: 0x5f9c5dcd 0x00087f20\n\nPanicked task 0xffffffe0004ef600: 2581 pages, 182 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000745a68, backtrace: 0xffffffe01566b600, tid: 361\n\t\t lr: 0xfffffff011314860 fp: 0xffffffe01566b640\n\t\t lr: 0xfffffff0113146bc fp: 0xffffffe01566b6b0\n\t\t lr: 0xfffffff01142f770 fp: 0xffffffe01566b760\n\t\t lr: 0xfffffff0118e15d8 fp: 0xffffffe01566b770\n\t\t lr: 0xfffffff011314024 fp: 0xffffffe01566bae0\n\t\t lr: 0xfffffff01131437c fp: 0xffffffe01566bb30\n\t\t lr: 0xfffffff012062938 fp: 0xffffffe01566bb50\n\t\t lr: 0xfffffff011c2bec4 fp: 0xffffffe01566bb80\n\t\t lr: 0xfffffff011c21340 fp: 0xffffffe01566bba0\n\t\t lr: 0xfffffff011854488 fp: 0xffffffe01566bbd0\n\t\t lr: 0xfffffff0113579e0 fp: 0xffffffe01566bbf0\n\t\t lr: 0xfffffff0113575e8 fp: 0xffffffe01566bc90\n\t\t lr: 0xfffffff0118ec514 fp: 0x0000000000000000\n\n",
"panicFlags" : "0x2",
"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 92064 **\n",
"macOSPanicFlags" : "0x0",
"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",
"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":4843,"throttled":0,"fileBacked":9837,"wired":4387,"purgeable":14,"inactive":3037,"free":13487,"speculative":3955}},
"processByPid" :
 
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Same issue here on Macbook Air 2018. Only if manually quit all apps this doesn't appear. Looks like the system is shutting down too quick to correctly close all the apps or something like that?
 
Same issue here on Macbook Air 2018. Only if manually quit all apps this doesn't appear. Looks like the system is shutting down too quick to correctly close all the apps or something like that?
I really don’t know but as apple customer care advised, I tried to reinstall mac os, also format and factory os reinstall and the issue is still present. I guess after the 005 Mojave update the firmare updated also and the issue persist. Maybe updating to Big Sur will fix the firmware but I cannot do that as my machine is used as main computer in my music studio and I cannot play with new software and be a guinea pig apple tester. 😡
 
I got the same message today when I shut down my Mac Mini without closing all windows due to a power outage and not wanting to use up the battery in the UPS. This was the first time I have seen that. I usually close all open programs before shutting down or restarting.
 
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