Hi guys,
Every time I restart or shutdown my mac after I installed macOS Sierra it will freeze on a black screen and I will have to eventually force shut-down. It works well in safe mode which makes me believe is it is a kernel panick.
I have a etrecheck report. Any idea what could cause the kernel issue?
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-06 17:43:03
Download EtreCheck from https://etrecheck.com
Runtime 1:28
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,5
1 2,8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 182
Video Information: ⓘ
AMD Radeon R9 M370X - VRAM: 2048 MB
Color LCD 2880 x 1800
Intel Iris Pro
System Software: ⓘ
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 499.07 GB (270.89 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Apple Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-10-06) [Support]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 169 Apple tasks
[running] 96 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 160 Apple tasks
[running] 105 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-02-04) [Support]
Launch Daemons: ⓘ
[loaded] com.ITK.IPPPrintHelper.plist (2016-02-01) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-01-18) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.apple.installer.osmessagetracing.plist (2016-09-14)
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.intel.haxm.plist (2015-11-16) [Support]
[running] com.laravel.valetServer.plist (2016-06-01) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-02-04) [Support]
[running] com.oracle.oss.mysql.mysqld.plist (2016-07-01) [Support]
[not loaded] homebrew.mxcl.dnsmasq.plist (2016-06-01) [Support]
[not loaded] homebrew.mxcl.php70.plist (2016-09-22) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-18) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-02-12)
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-09-08) [Support]
[running] com.spotify.webhelper.plist (2016-10-06) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-04-13) [Support]
[running] homebrew.mxcl.php70.plist (2016-05-24) [Support]
User Login Items: ⓘ
Google Drive Application (/Applications/Google Drive.app)
Google Photos Backup Application (/Applications/Google Photos Backup.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-19) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-04-25) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-01) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-09-28)
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-23)
Momentum - Momentum Dashboard Corp. - http://momentumdash.com (2016-02-19)
Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2016-01-08)
Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-01)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-01-09)
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-30) [Support]
Java (2016-09-01) [Support]
MySQL (2016-05-25) [Support]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.07 GB Disk used: 228.18 GB
Destinations:
susn Media Storage [Local]
Total size: 999.86 GB
Total number of backups: 24
Oldest backup: 09/09/2016, 03.39
Last backup: 06/10/2016, 15.47
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 228.18 GB X 3)
Top Processes by CPU: ⓘ
30% Google Chrome Helper(18)
17% Google Chrome
12% WindowServer
5% hidd
4% kernel_task
Top Processes by Memory: ⓘ
1.05 GB kernel_task
213 MB Google Drive
164 MB mysqld
131 MB mds_stores
115 MB WindowServer
Virtual Memory Information: ⓘ
11.00 GB Free RAM
5.14 GB Used RAM (2.79 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Oct 6, 2016, 05:41:04 PM Self test - passed
Oct 6, 2016, 08:52:25 AM ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-10-06-085225_[redacted].cras h
com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd
Oct 6, 2016, 12:42:26 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-06-004226_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Thanks
Every time I restart or shutdown my mac after I installed macOS Sierra it will freeze on a black screen and I will have to eventually force shut-down. It works well in safe mode which makes me believe is it is a kernel panick.
I have a etrecheck report. Any idea what could cause the kernel issue?
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-06 17:43:03
Download EtreCheck from https://etrecheck.com
Runtime 1:28
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,5
1 2,8 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 182
Video Information: ⓘ
AMD Radeon R9 M370X - VRAM: 2048 MB
Color LCD 2880 x 1800
Intel Iris Pro
System Software: ⓘ
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0512G disk0 : (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 499.07 GB (270.89 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Apple Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-10-06) [Support]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 169 Apple tasks
[running] 96 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 160 Apple tasks
[running] 105 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-02-04) [Support]
Launch Daemons: ⓘ
[loaded] com.ITK.IPPPrintHelper.plist (2016-02-01) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-01-18) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.apple.installer.osmessagetracing.plist (2016-09-14)
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.intel.haxm.plist (2015-11-16) [Support]
[running] com.laravel.valetServer.plist (2016-06-01) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-02-04) [Support]
[running] com.oracle.oss.mysql.mysqld.plist (2016-07-01) [Support]
[not loaded] homebrew.mxcl.dnsmasq.plist (2016-06-01) [Support]
[not loaded] homebrew.mxcl.php70.plist (2016-09-22) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-18) [Support]
[loaded] com.bittorrent.uTorrent.plist (2016-02-12)
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-09-08) [Support]
[running] com.spotify.webhelper.plist (2016-10-06) [Support]
[loaded] com.valvesoftware.steamclean.plist (2016-04-13) [Support]
[running] homebrew.mxcl.php70.plist (2016-05-24) [Support]
User Login Items: ⓘ
Google Drive Application (/Applications/Google Drive.app)
Google Photos Backup Application (/Applications/Google Photos Backup.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-19) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2016-04-25) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-01) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-09-28)
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-23)
Momentum - Momentum Dashboard Corp. - http://momentumdash.com (2016-02-19)
Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2016-01-08)
Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-01)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-01-09)
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-30) [Support]
Java (2016-09-01) [Support]
MySQL (2016-05-25) [Support]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.07 GB Disk used: 228.18 GB
Destinations:
susn Media Storage [Local]
Total size: 999.86 GB
Total number of backups: 24
Oldest backup: 09/09/2016, 03.39
Last backup: 06/10/2016, 15.47
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 228.18 GB X 3)
Top Processes by CPU: ⓘ
30% Google Chrome Helper(18)
17% Google Chrome
12% WindowServer
5% hidd
4% kernel_task
Top Processes by Memory: ⓘ
1.05 GB kernel_task
213 MB Google Drive
164 MB mysqld
131 MB mds_stores
115 MB WindowServer
Virtual Memory Information: ⓘ
11.00 GB Free RAM
5.14 GB Used RAM (2.79 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Oct 6, 2016, 05:41:04 PM Self test - passed
Oct 6, 2016, 08:52:25 AM ~/Library/Logs/DiagnosticReports/cloudphotosd_2016-10-06-085225_[redacted].cras h
com.apple.cloudphotosd - /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd
Oct 6, 2016, 12:42:26 AM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-06-004226_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Thanks