Mail just crashed

[kagharaht]

I can see that it's mail but the cause I have no idea. Second time it has happened in Sonoma. Mail is just running in the background.


-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Mail [1658]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 16.0 (3774.500.171.1.1)
Build Info: Mail_App-3774500171001001~13
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-04-07 12:02:06.2073 -0700
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 761C5C29-5BBD-078A-ABEB-86F07CA61331


Time Awake Since Boot: 340000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGKILL)
Exception Codes: UNKNOWN_0x105 at 0x00000000dac11a30
Exception Codes: 0x0000000000000105, 0x00000000dac11a30

Termination Reason: Namespace PAC_EXCEPTION, Code 261

VM Region Info: 0xdac11a30 is not in any region. Bytes before following region: 671114704
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 102c18000-103030000 [ 4192K] r-x/r-x SM=COW /System/Applications/Mail.app/Contents/MacOS/Mail

 

[Bigwaff]

I can see that it's mail but the cause I have no idea

Disable any Mail extensions.

 

[kagharaht]

Disable any Mail extensions.

Ok I checked. It's blank. I rebooted the Mac. I cleared out all the junk mail and trash mail also. Also no other accounts added in Mail. I only have a Mac.com address there. I should do a safe mode to clear up all the cache on the OS. Probably wouldn't hurt right.

 

[Bigwaff]

Select your "Inbox" and then menu Mailbox > Rebuild

 

[kagharaht]

Select your "Inbox" and then menu Mailbox > Rebuild

Oh i didn’t do that one. Ok will do.

 

[kagharaht]

It just crashed again. I did the rebuild mailbox. Mail is just sitting there in the background and it crashed. What is going on?

Again. New iMac M3, 24gb/2tb, 8/10 core, 4 port. New set up, NO Time Machine or migration from old Mac. Mail only has one account iCloud account. No VPN or any 3rd party mods. Keeping OS clean. Apparently even despite that Mail is crapping out in Sonoma for me.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Mail [2095]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 16.0 (3774.500.171.1.1)
Build Info: Mail_App-3774500171001001~13
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-04-08 08:48:13.2363 -0700
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 761C5C29-5BBD-078A-ABEB-86F07CA61331

Sleep/Wake UUID: 068DB856-F344-4E1B-950A-CC86711A4778

Time Awake Since Boot: 33000 seconds
Time Since Wake: 4158 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGKILL)
Exception Codes: UNKNOWN_0x105 at 0x00000000dac11a30
Exception Codes: 0x0000000000000105, 0x00000000dac11a30

Termination Reason: Namespace PAC_EXCEPTION, Code 261

VM Region Info: 0xdac11a30 is not in any region. Bytes before following region: 696935888
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 1044b8000-1048d0000 [ 4192K] r-x/r-x SM=COW /System/Applications/Mail.app/Contents/MacOS/Mail

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x194c8e000 object_getClass + 28
1 Foundation 0x196246d34 _NSKeyValueObservationInfoGetObservances + 252
2 Foundation 0x196962b10 NSKeyValueWillChangeWithPerThreadPendingNotifications + 236
3 AppKit 0x198c981f4 -[NSWindow _screenChanged:] + 124
4 AppKit 0x198c98158 -[NSWindow _displayChangedSoAdjustWindows:] + 112
5 AppKit 0x1997559a8 ___NSApplicationPerformScreenInvalidationReactions_block_invoke + 84
6 AppKit 0x19898f8b0 -[NSApplication enumerateWindowsWithOptions:usingBlock:] + 236
7 AppKit 0x1997554c4 ___NSApplicationReactToScreenInvalidation_block_invoke + 856
8 AppKit 0x199754e7c _NSApplicationReactToScreenInvalidation + 292
9 AppKit 0x199755054 -[NSApplication(ScreenHandling) _reactToDisplayChanges:] + 372
10 AppKit 0x199119d9c _NSCGSDisplayConfigurationUpdateAndInvokeObservers + 416
11 AppKit 0x19911a508 _NSCGSDisplayConfigurationMaximumHDRValueChangedNotificationHandler + 264
12 SkyLight 0x19a8203e8 (anonymous namespace)::notify_datagram_handler(unsigned int, CGSDatagramType, void*, unsigned long, void*) + 876
13 SkyLight 0x19abbe224 CGSDatagramReadStream::dispatchMainQueueDatagrams() + 228
14 SkyLight 0x19abbe120 invocation function for block in CGSDatagramReadStream::mainQueueWakeup() + 28
15 libdispatch.dylib 0x194eac750 _dispatch_call_block_and_release + 32
16 libdispatch.dylib 0x194eae3e8 _dispatch_client_callout + 20
17 libdispatch.dylib 0x194ebcbb8 _dispatch_main_queue_drain + 988
18 libdispatch.dylib 0x194ebc7cc _dispatch_main_queue_callback_4CF + 44
19 CoreFoundation 0x19517f4ac __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
20 CoreFoundation 0x19513cc30 __CFRunLoopRun + 1996
21 CoreFoundation 0x19513be0c CFRunLoopRunSpecific + 608
22 HIToolbox 0x19f8d7000 RunCurrentEventLoopInMode + 292
23 HIToolbox 0x19f8d6e3c ReceiveNextEventCommon + 648
24 HIToolbox 0x19f8d6b94 _BlockUntilNextEventMatchingListInModeWithFilter + 76
25 AppKit 0x198994970 _DPSNextEvent + 660
26 AppKit 0x199186dec -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
27 AppKit 0x198987cb8 -[NSApplication run] + 476
28 AppKit 0x19895ef54 NSApplicationMain + 880
29 dyld 0x194cd60e0 start + 2360

 

[kagharaht]

Should I reinstall Mac OS?

 

[svenmany]

Just grasping at straws... Are you using a proxy for internet access? I think PAC refers to that.

 

[kagharaht]

Just grasping at straws... Are you using a proxy for internet access? I think PAC refers to that.

No not using any proxy, i don’t even know how to do that stuff. Mac OS is pretty much running vanilla. This is actually the 3 rd time Mail has done this. The Apps that was active was iMessage and Safari. When this crashed occurred it was always those two active and while I was actively using Safari. All 3 times.

 

[kagharaht]

I’m gonna do the reinstall Mac OS following the article on Apple.com support. See if that fixes it.

Edit: pretty seamless doing reinstall Mac OS. Rebooted and everything looks, works, settings all the same. i hope this fixes it. i have like 2TB cloud space and not even half used. Perhaps mail can only hold or handle a certain amount? Like 200k or less emails?

 

[HDFan]

How many mail servers is it connecting to? If several and they are IMAP (so you don't lose data if you remove them) can you isolate the problem by connecting to just one at a time?

 

[Rodan52]

Perhaps a little unfairly I abandoned Apple Mail over 6 years ago. Got sick of fixing issues with my wife's gmail accounts in Mail. To be fair to Apple obviously that was a while ago and a lot has changed since then but at that time I swapped to Airmail and never had any problems for myself but I became disillusioned with Bloop (the developer) after a few years when they suddenly moved to a subscription based model so I swapped to Spark Classic. Absolutely brilliant email app in my opinion.
This is still free and works on all my devices, now if only I could convince my wife to swap too.

 

[kagharaht]

How many mail servers is it connecting to? If several and they are IMAP (so you don't lose data if you remove them) can you isolate the problem by connecting to just one at a time?

Just one. iCloud.com Nothing else.

 

[kagharaht]

No more crashes with Mail since Reinstall.

 

[kagharaht]

WTH. It just did it again. Same exact error message. All I had open was Mail, iMessage and Safari. Just browsing away and this stupid thing crashed again. Sonoma 14.4.1 only. I don't remember it crashing till 14.4.1 At least the system isn't locking up and it's just the Mail App.

 

[svenmany]

WTH. It just did it again. Same exact error message. All I had open was Mail, iMessage and Safari. Just browsing away and this stupid thing crashed again. Sonoma 14.4.1 only. I don't remember it crashing till 14.4.1 At least the system isn't locking up and it's just the Mail App.

That's a bad bug. I wonder if you have a particular email that the app is choking on. Maybe some nefarious hidden link in some subject line that Mail is trying to process. It does seem that the only thing you could have different than other people is the actual mail items you have.

 

[kagharaht]

That's a bad bug. I wonder if you have a particular email that the app is choking on. Maybe some nefarious hidden link in some subject line that Mail is trying to process. It does seem that the only thing you could have different than other people is the actual mail items you have.

Good idea. I'm going to clear out every junk mail I have. I have it set to delete weekly but its get to be in the hundreds with all that crap every single day. I'll delete the Trash also. I'll rebuild every single email box I have. Every mailbox is in iCloud and not local on the Mac. I keep it there because I can search for any emails from way back on my iPhone and iPad.

 

[HDFan]

Another option is to turn off iCloud mail and then turn it back on so it rebuilds. Make sure you have good backups.

 

[kagharaht]

Another option is to turn off iCloud mail and then turn it back on so it rebuilds. Make sure you have good backups.

Thats another idea I haven't done yet. I have TM backup also. It just crashed again a few minutes ago. This time with a different Termination Reason.

When I hit send report to apple and mail reopened this is what's in the Inbox and Junk Box

No Junk mail came in
2 new emails came when it crashed. Newsletter from Expedia and TUBI. These two were in the inbox when it re-opened.

If this happens again, and I send the report and re-open, I'll take a look at those two boxes and see what's in there.



-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Mail [28950]
Path: /System/Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 16.0 (3774.500.171.1.1)
Build Info: Mail_App-3774500171001001~13
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-05-02 13:13:19.1089 -0700
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 761C5C29-5BBD-078A-ABEB-86F07CA61331


Time Awake Since Boot: 670000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001e
Exception Codes: 0x0000000000000001, 0x000000000000001e

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [28950]

VM Region Info: 0x1e is not in any region. Bytes before following region: 4341972962
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 102cd4000-1030ec000 [ 4192K] r-x/r-x SM=COW /System/Applications/Mail.app/Contents/MacOS/Mail

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

 

[kagharaht]

Another option is to turn off iCloud mail and then turn it back on so it rebuilds. Make sure you have good backups.

So I turned off iCloud mail. All the mail is gone. I rebooted the Mac. Opened Mail to make sure it's empty. It was. I turned iCloud mail back on in system settings. All the mail shows up instantly. All 115K emails shows up instantly. It didn't even download it from the cloud. lol I guess that didn't do anything, but it was a good suggestion.

Found a post with similar crash report. Not for mail though, but same Termination Reason.

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11 · Issue #54 · ic005k/OCAuxiliaryTools

I used latest builded version QtOpenCoreConfig and latest MacOS beta 7 (fresh installed today) Please fix it... And... thank you very much! You best of the best! =) --------------------------------...

github.com

 

[svenmany]

Segmentation fault is a very general error. Something is trying to access memory it isn't allowed to do.

 

[kagharaht]

Segmentation fault is a very general error. Something is trying to access memory it isn't allowed to do.

Hmmm. So the same apps were running as last time. Mail, iMessage and Safari. So when Mail received a message, Mail is trying to access memory and somehow Mac OS will not allow it and Mail unexpectedly quits. Maybe Siri/Spotlight messing with Mail when mai comes in? LOL I'm just guessing. If it quits again and I reopen I'll check to see what mail came in that caused it to crash again.

I check Full Security enabled on Mac OS 14.4.1. I doubled checked, rebooted and checked Security. Apps allowed to run in the background according to settings shows. Canon Inc, HelperTool - Oracle Java. Just those two. I have nothing listed on "Open at Login" items.

ETRE Check app shows No Major issues/

Minor issues:
Diagnostics Information (past 60 days):
2024-05-02 13:40:14 suggestd - High CPU Use
First occurrence: 2024-05-02 13:42:05
Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd

2024-05-02 13:13:22 Mail - Crash
Executable: /System/Applications/Mail.app


Unassigned files:
Java updater and helper tools


Kernel Extensions not loaded:

Kernel Extensions:
/Applications/Toolkit.app
[Not Loaded] SeagateDiskService.kext - com.seagate.IOSED01 (Seagate Technologies LLC, 67.0 - SDK 10.10)
/Library/Extensions
[Not Loaded] SATSMARTDriver.kext - com.binaryfruit.driver.SATSMARTDriver (Kirill Luzanov, 0.10.3 - SDK 11)

 

[djcraze]

Clear out your Mail preferences and set it back up.

1. Remove all of your mail accounts
2. Download AppCleaner (It's free: https://freemacsoft.net/appcleaner/)
3. Open System Preferences
4. In the search bar type "Full Disk Access"
5. Click on the result under "Privacy & Security"
6. Click the + button in the bottom left
7. Navigate to the location of AppCleaner and select it, clicking "Open"
8. Open AppCleaner
9. Drag & Drop the Mail app inside of AppCleaner
10. Make sure everything in the list has a check mark (Except for the first item that is the Mail app itself)
11. Click Remove
12. Open Mail
13. Drag & Drop AppCleaner to the Trash (unless you want to keep it around.)

If the issue still persists, then there is a bug in Mail. The stack trace that you provided indicates something with your screen configuration changing and that triggering mail to perform some task.

 

[kagharaht]

Thanks for all your suggestions you guys. I'm gonna work on this and see if it fixes it.

 

[kagharaht]

So frustrating and i can’t believe this is happening. New iMac M3. I maxed it out. Even set it up with zero migration from old imac. First and still not great is Magic Ttrackpad stutter delay. Now this Apple Mail crashing. With only one account used. iCloud Mail account nothing else. I keep the OS clean and no extension in Mail. Is there a way to reset Apple Mail Preference? Maybe that’s corrupted?