Manage Devices List has disappeared in Music & Apple TV apps

[HalFried]

Hi,

Am currenlty running Sonoma 14.4

A few weeks ago when checking to see if could remove a device and associate another on the Manage Devices list that is located in the Account Settings for Music and Apple Tv haps I discovered that the Downloads and Purchases section was missing. That section includes the Manage Devices and Hidden Purchases lists.

I have quite a few Apple devices so I often rely on that list for learning when one can be replaced with another.

I contacted Apple support and so far the issue has not been resolved. The last response from them was a couple of weeks ago. They said that they would be bumping the issue up to one of the Engineers because no one could figure out what was causing this.

Also, I have tried finding the list on all of my mac computers so this issue doesn't appear to be related to a problem with one device.

Has anyone encountered this problem before?

 

[spipeslee]

Same to me. How can the issue be fixed?

Any update? That would be much appreciated.

 

[HalFried]

Same to me. How can the issue be fixed?

Any update? That would be much appreciated.

Same to me. How can the issue be fixed?

Any update? That would be much appreciated.

There has been no change for me, unfortunately. Clearly it is a very uncommon issue since you are the only one who has replied to my original post.

 

[JungleNYC]

I just saw this, and it's happening to me too! Ugh.

I got a new iMac and wanted to listen to Apple Music on this new workstation. It wouldn't Authorize, so I went to my 2016 MacBook (older iOS) and Deauthorize that one.

But on this iMac, 14.5, it still won't Authorize on this one. So I went to Deauthorize All, but that option is nowhere to be found. It's kinda nuts. And I'm scared that if I do that on my older MacBook that I might mess something up across all my devises.

 

[73pctGeek]

I had the same problem on my MacBook Pro, as did my mother on her iMac. It resolved itself for me when I signed in to my Apple ID via Apple Music *again*, even though I was already signed in (it triggered for me when I inspected my hidden items). It appeared the forcing the sign-in process magically restored the Manage Devices to the Account Settings window.

After trying unsuccessfully to force a sign-out/sign-in process for my Mom's iMac, no matter now many times she signed out then in again via the Apple Music account settings area, nothing changed. Until she signed out of Apple Music, and rebooted her iMac. It then worked!

Hope this helps

 

[Draeconis]

Had this today and it's pretty infuriating. Seems like Music or TV apps didn't have it, no web portal did either.

Finally found it, in the App Store account settings. But really poor from Apple, if you're gonna get rid of something like iTunes, but keep the daft mechanisms in place it had, make sure they're visible

 

[burgerburger]

TL;DR Use another device to review list of authorized devices and delete some to make room for troublemaker device.

Very similar problem on M2 MacBook Air running Sonoma 14.6.
Was able to download Apple Music / iTunes Match tracks on iPhone and iPad, but kept getting "device limit" reached on MacBook Air, even though I had repeatedly authorized and re-authorized it (confirmed that this was effective to "authorize this computer" but still had device limit warning and was unable to see Manage Devices on MacBook. (Note: this MacBook was known to be the only authorized computer, so I was not exceeding the five computer limit.)

Solution for me was (after way too many futile efforts trying too many ways to fix problem on MacBook itself, including solutions mentioned here, StackExchange, Apple Support forums, etc.) to go to iPad and view authorized devices there. Turned out that I had recently used a bunch of crappy old iPhones and somehow added them as authorized devices, which somehow "pushed" my MacBook Air off the ten allowed devices list. Once I removed these old iPhones, the MacBook magically (?) re-emerged on the list of ten allowed devices (and remained the only authorized computer).

So my real solution is to now disassociate these older iPhones from my Apple ID and dispose of them.

This may be unique to my weird collection of old authorized devices, but it may help others to try to use a different device to review your authorized device list.

 

[alinefx]

This problem lives on....

 

[alinefx]

This problem lives on....

It showed up for a brief second today on macOS 15.1 Beta 2, then got this error message, and after that it was hidden again, in all 3 places.

 

[HDFan]

Clearly it is a very uncommon issue since you are the only one who has replied to my original post.

Not necessarily. Folks may not using this feature. Only after this was pointed out did I see the problem. Doesn't affect me though.

 

[alinefx]

Finally Fixed! New UI for the pop up.