For anyone who's followed the process of my computer's issues in this thread, I sent in my computer for multiple problems, only to have them find yet another (and more serious) problem that needed replacing. After they replaced my screen, DVD drive, and keyboard, final testing revealed that the logic board had failed, and so a new one was ordered. The online status tool is useless for things like this apparently, so I have made many calls to 1-800-APL-CARE trying to track down when my computer would be finished (originally it should have been last week, then with the new problem they told me beginning of this week). This morning I was told that the logic board they had ordered would not be arriving until May 25, nearly a full month after it was sent to repair. I should also note that it has been into the Apple Store or a repair center 3 times before, for completely different issues.
So, about half an hour ago, I got a call from someone else at Apple, letting me know that I did have the option of replacing my computer. And, since they had just updated the lineup, I would be receiving a "slight upgrade" (her words). I bought a revision A 1.83GHZ Core Duo machine, and had upgraded the RAM to 1.25GB and the HD to 80GB, though I sent it in with the original 60GB drive inside because the 80GB I had install was having problems. The machine I will be receiving in a few days will be a 2.16GHz Core 2 Duo machine with 2GB of RAM and an 80GB hard drive, and of course it's brand new.
The only thing I have to decide now is whether to simply transfer my AppleCare (which would cover it until May 2009) or get a prorated refund to apply to the purchase of AppleCare on the new computer, which would then cover it until sometime in 2010, although it would cost me around $60 likely to do so.
Ain't Apple great?
jW
So, about half an hour ago, I got a call from someone else at Apple, letting me know that I did have the option of replacing my computer. And, since they had just updated the lineup, I would be receiving a "slight upgrade" (her words). I bought a revision A 1.83GHZ Core Duo machine, and had upgraded the RAM to 1.25GB and the HD to 80GB, though I sent it in with the original 60GB drive inside because the 80GB I had install was having problems. The machine I will be receiving in a few days will be a 2.16GHz Core 2 Duo machine with 2GB of RAM and an 80GB hard drive, and of course it's brand new.
The only thing I have to decide now is whether to simply transfer my AppleCare (which would cover it until May 2009) or get a prorated refund to apply to the purchase of AppleCare on the new computer, which would then cover it until sometime in 2010, although it would cost me around $60 likely to do so.
Ain't Apple great?
jW
