MBA rev.A keyboard and touchpad not working

[riveting]

Hello,

My wife's macbook air (rev. A) just developed this weird problem. She is putting MBA into sleep mode on battery, and the next time when MBA wakes up from sleep mode, the trackpad and keyboard does not work at all. She restarted the MBA and nothing has changed. Luckily the logitech bluetooth mouse and the usb port is still working. We are running OSX leopard dual boot with Vista ultimate 32 bits using bootcamp. But because the "option" key is not working, we don't know how to boot into windows. It is only 8 month old and we have bought the three year apple care. However, she is in China now, I am not sure if the warranty service there is as good.

What do your guys think the problem might be and what should I do about it? She don't have a superdrive with her and if we want to re-install OS, we don't want to lose the windows partition.

Thanks,
rivet

 

[Abyssgh0st]

Could you not just reinstall the bootcamp partition if you reinstalled OS X? Just use winclone and back up the Windows image.

AppleCare probably isn't "good" there, but if she calls 1-800-MY-APPLE they could possibly send her a box to send the laptop into them, and they would ship it back to her once it is fixed. But this could take quite a while.

 

[riveting]

Thanks very much for the quick reply. Sending MBA back to North American is probably a long and costly process. I am thinking the Apple care is a global warranty so we can probably try to do the warranty locally if it is really a hardware problem although. Is there any easy way to identify the problem (software or hardware), we are really new to mac OS and not sure if re-installing everything is the best way to begin. Plus we don't have the superdrive for MBA.

Could you not just reinstall the bootcamp partition if you reinstalled OS X? Just use winclone and back up the Windows image.

AppleCare probably isn't "good" there, but if she calls 1-800-MY-APPLE they could possibly send her a box to send the laptop into them, and they would ship it back to her once it is fixed. But this could take quite a while.

 

[stoconnell]

I'd give resetting the SMC a shot.

http://support.apple.com/kb/HT1411

Or possibly, the PRAM

http://support.apple.com/kb/HT1379