MBP 2019 not charging. Virus? Malware?

[luiskonrad]

Hi there.


I opened a Zip file and immediately my MBP started to became very slow. As I was not using the charger at this point and the battery was low, it turned off quickly. I then realized that this was probably a virus/malware, unfortunately.


I then connected the USB-C charger and tried to charge the computer to then figure out how to remove the virus/malware.


To my surprise, the ports don't seem to be working anymore. The computer is simply not charing.


I've already tried all the combinations that we can do with the keyboard such as Shift+Control+Option, Option+Command+R+P, etc. Nothing works. I don't even see the red icon that indicates that you have very low battery when you press the ON button.


Can I virus really disable my USB-C ports?

In this case, the only way to fix it is to take the MBP to Apple Support?


Appreciate any help.

Luís

 

[DeltaMac]

Your MBPro has a T2 chip, so you need to follow the steps that are needed with that chip.
The SMC controls power, battery, charging, and also manages power to the USB ports - so, very possible that a proper SMC reset will get you going again:

Reset the SMC of your Mac - Apple Support

The SMC is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management.

support.apple.com

Yours is a "Notebook computer with the T2 chip" so follow the steps in that section.
Notice that the keyboard shortcut is split to different sides of the keyboard - different than previous models.

I would also probably try disconnecting the battery - you have to remove the bottom cover to get at the battery connector. There's an iFixit article that will show you how to do that.

MacBook Pro 13" Touch Bar 2019 Lower Case Replacement

Follow this guide to replace the lower case on a 2019 Touch Bar MacBook Pro with four Thunderbolt ports. For your safety, discharge your battery...

www.ifixit.com

Any 2019 MBPro uses pretty much the same steps to remove the bottom cover.

Virus or malware that would disable power to the USB ports? What would be the point of that (from a scammer's view)?
I think it's a coincidence. Find out if a proper SMC reset fixes that - or not.