MBP Early 2015 running very slow. Please help

[MarcusTeee]

Hello everyone, thank you for taking the time to read this thread. I have been using my MBP for several months now. And for some reason it slows down quite significantly to the point where even opening a tab on safari/finder will require a few seconds and the pinwheel will show.

I was previously using an older 2012 MacBook Air, and even then I did not experience the level of lagging that I am currently experiencing. Please advice. I have performed an Etrecheck and included the results below.

Thank you in advance for your help.


EtreCheck version: 3.4.2 (436)

Report generated 2017-08-17 22:59:52

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.



Problem: Computer is too slow



Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.9 GHz Intel Core i5 (i5-5287U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 333

iCloud Quota: 1.17 GB available


Video Information: ⓘ

Intel Iris Graphics 6100 - VRAM: 1536 MB

S24D590 1920 x 1080 @ 60 Hz


Disk Information: ⓘ

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 499.42 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

USB30Bus

Seagate BUP Slim BK

BUP Slim BK disk2: (2 TB)

Seagate (disk2s1 - ExFAT) /Volumes/Seagate : 2.00 TB (227.84 GB free)

Broadcom Corp. Bluetooth USB Host Controller

Razer Razer DeathAdder


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 499.06 GB (289.27 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 499.42 GB Online

Adobe Patch (disk3s2 - HFS+) /Volumes/Adobe Patch : 28 MB (9 MB free)

Physical disk: Disk Image 28 MB (9 MB free)



System Software: ⓘ

macOS Sierra 10.12.6 (16G29) - Time since boot: about 5 days


Configuration files: ⓘ

/etc/hosts - Count: 23


Gatekeeper: ⓘ

Mac App Store and identified developers


Clean up: ⓘ

com.adobe.ARM.[...].plist

/Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper semi-auto

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions: ⓘ

/Applications/Endurance.app

[not loaded] com.rugarciap.DisableTurboBoost (0.0.1 - SDK 10.7) [Lookup]



/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.6.0 - SDK 10.9) [Lookup]



/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (15.0.293 - SDK 10.10) [Lookup]



System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 160 Apple tasks

[running] 104 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM


System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 164 Apple tasks

[running] 101 Apple tasks

[killed] 9 Apple tasks

9 processes killed due to insufficient RAM


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-07-03) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 11a76b0d - installed 2017-07-03) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-07-03) [Lookup]

[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]


Launch Daemons: ⓘ

[running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2017-07-25) [Lookup]

[running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2017-06-18) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-06-19) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-06-18) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f a85200a0 - installed 2017-06-09) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-16) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10) [Lookup]

[loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-07-18) [Lookup]

[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)

[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-02-16) [Lookup]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-17) [Lookup]

[failed] com.adobe.ARM.[...].plist (? 881a4a1c 0 - installed 2017-06-18) [Lookup] - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper: Executable not found!

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]


User Login Items: ⓘ

smcFanControl Application

(/Applications/smcFanControl.app)

iTunesHelper Application (Apple, Inc. - installed 2017-07-20)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

BetterSnapTool Application

(/Applications/BetterSnapTool.app)

WhatsApp Application - Hidden

(/Applications/WhatsApp.app)

Google Photos Backup Application

(/Applications/Google Photos Backup.app)

FunctionFlip Application

(/Library/PreferencePanes/FunctionFlip.prefPane/Contents/Resources/FunctionFlip.app)

Windscribe Application

(/Applications/Windscribe.app)

Memory Clean 2 Application

(/Applications/Memory Clean 2.app)

Endurance Application - Hidden

(/Applications/Endurance.app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated


Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-06-19) [Lookup]

FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-08) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-22)

AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-17) [Lookup]

AdobePDFViewer: 17.012.20095 (installed 2017-08-17) [Lookup]

Flash Player: 26.0.0.151 (installed 2017-08-08) [Lookup]

CitrixICAClientPlugIn: 12.6.0 (installed 2017-07-03) [Lookup]



Safari Extensions: ⓘ

[enabled] uBlock Origin - Chris Aljoudi/Raymond Hill - https://www.github.com/el1t/uBlock-Safari (installed 2017-06-18)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-07-24) [Lookup]

FunctionFlip (installed 2015-07-24) [Lookup]

NTFS (installed 2017-02-16) [Lookup]

Shades Preferences (installed 2017-06-19) [Lookup]


Time Machine: ⓘ

Time Machine not configured!



Top Processes by CPU: ⓘ

19% kernel_task

10% quicklookd

10% Google Chrome

9% Dropbox

9% WindowServer


Top Processes by Memory: ⓘ

1.03 GB kernel_task

336 MB Messenger

222 MB AdobeAcrobat

192 MB Dropbox

184 MB Safari


Top Processes by Network Use: ⓘ

Input Output Process name

3 MB 657 MB Dropbox

13 MB 934 KB mDNSResponder

1 MB 823 KB Messenger

2 MB 161 KB com.apple.WebKit.Networking

592 KB 914 KB netbiosd


Top Processes by Energy Use: ⓘ

20.82 Google Chrome

13.26 Dropbox

10.58 WindowServer

6.34 Google Chrome Helper


Virtual Memory Information: ⓘ

1.35 GB Available RAM

18 MB Free RAM

6.65 GB Used RAM

1.33 GB Cached files

1.02 GB Swap Used


Software installs: ⓘ

App Cleaner & Uninstaller: 4.1 (installed 2017-07-20)

WhatsApp: 0.2.5370 (installed 2017-07-20)

Telegram: 3.00.1 (installed 2017-07-20)

Adobe Acrobat DC (17.009.20058): (installed 2017-07-21)

Memory Clean 2: 1.4 (installed 2017-07-26)

Adobe Flash Player: (installed 2017-08-08)

Microsoft OneNote: 15.37 (installed 2017-08-14)

Microsoft AutoUpdate: (installed 2017-08-16)

Microsoft Excel for Mac: (installed 2017-08-16)

Microsoft Word for Mac: (installed 2017-08-16)

Microsoft PowerPoint for Mac: (installed 2017-08-16)

Microsoft Outlook for Mac: (installed 2017-08-16)

Adobe Acrobat DC (17.012.20095): (installed 2017-08-17)



Install information may not be complete.


Diagnostics Information: ⓘ

2017-08-15 23:58:11 Adobe Acrobat.app High CPU use [Open] [Details]

 

[Fishrrman]

Try COMPLETELY REMOVING Adobe Acrobat.
Just a guess.

 

[lambertjohn]

Why don't you just reinstall the operating system and start over from scratch? Put a fresh copy of OS X on that computer and call it a day. You'll save lots of time and aggravation trying to diagnose this problem.

 

[Fishrrman]

Another thing to try (that hurts nothing, changes nothing with your original account):

Go to the Users & Groups preference pane, and create a NEW account.
Give it administrative privileges, and a name and password easy to remember (not the same as your "regular" account).

Then -- restart.
Log into the new, temporary account.
Look around, try some applications.
Has anything changed?

 

[jerryk]

Memory clean 2? You really do not need to run any 3rd party memory manager on a Mac. MacOS does great job managing memory on it's own.