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GigaWarTrex

macrumors newbie
Original poster
Apr 8, 2017
4
2
Germany
SOLUTION: The media keys IN iTunes are for some odd reason (or maybe a bug) internet bound. No internet means they don't work in iTunes but just fine for every other Media Player etc. I will contact Apple and ask if I have the time in the near future. If something substantial is said I will update this post.

Hi everybody,

so I ran into this problem on a car trip today but I can track it back to 2 scenarios that probably caused it. More about that later.

Since macOS (High) Sierra there were a few problems with the media keys... and they are pretty popular as I found out on Google.
Whatever, from time to time my media keys would not work anymore.
Steps like
-NVRAM/PRAM reset
-SMC reset
-Safe Boot Mode for fixing
-Resetting Keyboard shortcuts
-Checking and unchecking how function keys are used etc.
worked for me at that time, but not anymore.

When l'm at my desktop and press the >= (Play) key, iTunes opens up normally. But after that not one key, be it << (Previous), >= (Play) or >> (Next) works anymore. I can simply not use them.
BUT, if I use VLC or MediaPlayer to play a movie or music file I can use my media keys just fine to control them (VLC / MP) even if thy are in the background.
I think this is normal macOS behavior to bind the last used media program to the media keys.
So, I confirmed that my media buttons are not broken, I tried many things I knew or Google told me and am now at the point where I believe that it might be a serious OS problem that I can only fix with a fresh installation of macOS :(
I hope someone in this forum maybe knows a fix to my problem.

Some other stuff I noticed:
In the Notification Center a Widget named "Now playing" exists. If I press it's play button it also opens iTunes but can't do any more. If I start playing a song in iTunes it also doesn't show me this in the widget. This let's me believe it may be a more serious software problem.

Now about what I think maybe caused the Problem:
1) I updated to the newest macOS Mojave 10.14.4 . Before this I did not have any problems. I always am sure to have the newest stable software releases. So it wasn't a huge software jump that maybe could have caused a problem.
2) A few days ago I connected a bluetooth Keyboard to my MacBook. It was a Mouse + Keyboard combo that connected to a USB antenna that I plugged into my MBP. During the setup of the keyboard Layout (where you have to press a few buttons so Mac can identify the Layout) there was a weird glitch and the setup failed... did not try it again after that.

Every help is much appreciated, thanks to you all! Good day!

Specs:
macOS Mojave 10.14.4
iTunes 12.9.4.94
MBP (Retina, 15", Mid 2015)
- i7 QuadCore, 16GB RAM, 512SSD, AMD and Intel Graphics Card
 
Last edited:

crjackson2134

macrumors 601
Mar 6, 2013
4,847
1,957
Charlotte, NC
The media keys don't work properly when you have an internet connection. Possibly also when iTunes isn't properly signed in. I haven't test the iTunes thing, but it IS internet-bound.
 
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GigaWarTrex

macrumors newbie
Original poster
Apr 8, 2017
4
2
Germany
(...) ... I haven't test the iTunes thing, but it IS internet-bound.

THAT could really be a thing! At the moment I am out of house and have absolutely no access to Internet (on my MBP). Will test and reply when I am back at home. Thanks a lot.

EDIT / SOLUTION: Thank you VERY MUCH good sir! This exact thing was the problem. I just had a few spare minutes and hooked my MBP up to a Hotspot I hosted with my iPhone. I can now control iTunes normally again (even if it is in the background). If I cut the Hotspot this functionality immediately goes away :mad: .
Very very stupid feature / bug imo but at least I now know that software wise everything is working "normally".
Good day y'all!
 
Last edited:
  • Like
Reactions: crjackson2134

crjackson2134

macrumors 601
Mar 6, 2013
4,847
1,957
Charlotte, NC
THAT could really be a thing! At the moment I am out of house and have absolutely no access to Internet (on my MBP). Will test and reply when I am back at home. Thanks a lot.

EDIT / SOLUTION: Thank you VERY MUCH good sir! This exact thing was the problem. I just had a few spare minutes and hooked my MBP up to a Hotspot I hosted with my iPhone. I can now control iTunes normally again (even if it is in the background). If I cut the Hotspot this functionality immediately goes away :mad: .
Very very stupid feature / bug imo but at least I now know that software wise everything is working "normally".
Good day y'all!

You’re welcome. I’m not crazy about the way it works either.
 
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