Messages have no contact name only phone number is visible

[hrefman]

Hey all,

Updated both phone and watch to latest iOS12 and OS5 and getting a strange issue in my messages(see attached image) the contact name is not appearing in list, message or notifications :/ anyone else experiencing similar issue or have a solution for a fix?

Thanks
J

 

[mizmimi02]

I just posted about this as well. I am also missing the contact icon in my app layout. I tried a restart, a hard reset on both devices, as well as a reset sync data. Nothing. It's driving me crazy.

 

[hrefman]

I just posted about this as well. I am also missing the contact icon in my app layout. I tried a restart, a hard reset on both devices, as well as a reset sync data. Nothing. It's driving me crazy.

It’s so annoying, it is like the contacts aren’t syncing to watch.

 

[mizmimi02]

I unpaired, then repaired my watch and the contacts are showing up now. There isn't a contacts icon in the app layout anymoe though, but everything is showing up ok.

 

[StumpyBloke]

Another fix (for me at least) is to edit the contacts telephone number to international standard, ie +44 1234 123456

 

[bizzy045]

This happens on older watchOS versions too. Quick fix is to open the Watch app on your iPhone -> General ->Reset -> Reset Sync Data. It will look like nothing happened, but wait a few minutes and check your messages app on your watch again..it is fixed.

This option erases then re-syncs contact and calendar info from your iPhone. Nothing else is affected.

 

[HDJulie]

I have this same problem. When I go to the watch app General->Reset all of the options under Reset are orange & tapping them does nothing. I can't even do an Erase or anything. I guess I'll have to do the unpair/pair option.

I take that back - it did something because my contacts show up now in my Phone & Messages apps on the watch. Thanks!

 

[tobefirst ⚽️]

I had this problem on one of the watchOS betas, and none of the above fixed it. I waited until the next beta came out a week or 10 days later and the bug had been fixed. I imagine we will see watchOS 5.01 or something relatively soon.

 

[hrefman]

This happens on older watchOS versions too. Quick fix is to open the Watch app on your iPhone -> General ->Reset -> Reset Sync Data. It will look like nothing happened, but wait a few minutes and check your messages app on your watch again..it is fixed.

This option erases then re-syncs contact and calendar info from your iPhone. Nothing else is affected.

Thanks that fixed the issue Additionally I deleted the messages by swiping left in the Messages list view.