Mighty Mouse in eternal repair?

[Orage]

.....:::::: Warning : this is a Rant ::::::.....

Back in September 16th I bought a Mighty Mouse.. It was great!! Loved it.. Oooohhh.. really sleak and nice.. great the little scroll nipple thingy...

Unfortunately, three days after buying it it started to squeak.. it was REALLY annoying at first.. but on the 5th day it was unbearable.. the vibration of the squeak seemed to travel up my whole arm..

So, on day 5 after purchase I took it back to my local Apple reseller.. He had never seen this before, but no problem, he sent it to the Apple Service Center (a whopping 25km away).

After two weeks, thinking this was a decent amount of time to get something as trivial as a Mouse repaired or replaced, I passed by the reseller... No response from the service centre.. "Oh, ok..." I said.. they must be busy...

After 3 weeks I passed by the reseller again... Nothing.. no news.. "Hmmm.. ok, well...."

Week 4, still no news.. Reseller offers a 2nd hand Mighty Mouse that someone returned because it wasn't right or them.. I declined (the reseller has a nasty habit of "forgetting" things like that, so I would then have someone else's mouse and if/when it starts squeaking, what do I do? The receipt is marked "returned for repair"...)

They've had it for 5 weeks now.. not a peep out of them as to what they plan to do... Give me a new one? Repair this one? This is getting rediculous...

Needless to say, I am VERY pissed about this..

I passed by the reseller today after work, and basically said : "If I don't have it (or a new one) back be early next week, I am sending them an invoice for the price I paid... They can keep their bloody mouse..."

Oh.. and there's no way I can find to contact Apple via their website to give them a critique of their service...

Way to go Jobs... Treat your consumers like Cr@p....

 

[khisayruou]

It doesn't sound like it's apples fault, your reseller seems shady!
Anyways, I hope everything turns out ok. I love my mighty mouse too, the scrolling makes everything nice.

 

[ohcrap]

Way to go Jobs... Treat your consumers like Cr@p....

I was feeling for you until this part. How is this Jobs' fault, again? You've confused me.

It sounds to me like your reseller is taking you for a ride. This doesn't seem to have much to do with Apple, especially since they have always been extremely prompt with their services to me.

 

[carpe diem]

.....:::::: Warning : this is a Rant ::::::.....

Back in September 16th I bought a Mighty Mouse.. It was great!! Loved it.. Oooohhh.. really sleak and nice.. great the little scroll nipple thingy...

Unfortunately, three days after buying it it started to squeak.. it was REALLY annoying at first.. but on the 5th day it was unbearable.. the vibration of the squeak seemed to travel up my whole arm..

So, on day 5 after purchase I took it back to my local Apple reseller.. He had never seen this before, but no problem, he sent it to the Apple Service Center (a whopping 25km away).

After two weeks, thinking this was a decent amount of time to get something as trivial as a Mouse repaired or replaced, I passed by the reseller... No response from the service centre.. "Oh, ok..." I said.. they must be busy...

After 3 weeks I passed by the reseller again... Nothing.. no news.. "Hmmm.. ok, well...."

Week 4, still no news.. Reseller offers a 2nd hand Mighty Mouse that someone returned because it wasn't right or them.. I declined (the reseller has a nasty habit of "forgetting" things like that, so I would then have someone else's mouse and if/when it starts squeaking, what do I do? The receipt is marked "returned for repair"...)

They've had it for 5 weeks now.. not a peep out of them as to what they plan to do... Give me a new one? Repair this one? This is getting rediculous...

Needless to say, I am VERY pissed about this..

I passed by the reseller today after work, and basically said : "If I don't have it (or a new one) back be early next week, I am sending them an invoice for the price I paid... They can keep their bloody mouse..."

Oh.. and there's no way I can find to contact Apple via their website to give them a critique of their service...

Way to go Jobs... Treat your consumers like Cr@p....

Hi fellow swiss mac fan, which reseller is it?

 

[khisayruou]

I was feeling for you until this part. How is this Jobs' fault, again? You've confused me.

It sounds to me like your reseller is taking you for a ride. This doesn't seem to have much to do with Apple, especially since they have always been extremely prompt with their services to me.

Im sure Orage is just fustrated and mad, its common and normal to put blame on the apple gods.

 

[Orage]

I was feeling for you until this part. How is this Jobs' fault, again? You've confused me.

Well, considering he still "runs" Apple, yes? It's his job to make sure everything runs smoothly and that customers are satisfied. So yes, it is Jobs' fault..

It sounds to me like your reseller is taking you for a ride. This doesn't seem to have much to do with Apple, especially since they have always been extremely prompt with their services to me.

I doubt.. reseller is quite dependable..

I am extremely satisfied with Apple's products, until now.. I hesitated buying another Mighty Mouse today because of this problem (I want to use it on the PC I am forced to use at work)...

 

[Orage]

Hi fellow swiss mac fan, which reseller is it?

Won't name him, but he's in the only major town between Versoix and Gland...

The service is great... have absolutely no problems with the shop....

 

[advocate]

Reseller offers a 2nd hand Mighty Mouse that someone returned because it wasn't right or them.. I declined (the reseller has a nasty habit of "forgetting" things like that, so I would then have someone else's mouse and if/when it starts squeaking, what do I do? The receipt is marked "returned for repair"...)

I doubt.. reseller is quite dependable..

So you don't trust the reseller to give you a different mouse while yours is being repaired, but they're more reliable than Apple? I'm confused.

 

[yg17]

Well, considering he still "runs" Apple, yes? It's his job to make sure everything runs smoothly and that customers are satisfied. So yes, it is Jobs' fault.

No....it's not. It's an Apple reseller. 100% independent from Apple, they just happen to sell Apple products. You can't blame Apple for what a reseller is doing.

 

[mklos]

Well, considering he still "runs" Apple, yes? It's his job to make sure everything runs smoothly and that customers are satisfied. So yes, it is Jobs' fault..

Apple has absolutely no control over what 3rd Party resellers do to their customers. Its not Apple's job to keep customers happy when visiting 3rd Party resellers, its the 3rd party resellers job. This is exactly why Apple started Apple Retail Stores. There, they do everything they can to make sure the customer leaves satisfied.

Now if it was my Apple Shop, I would just replace the freakin' thing no questions asked. I would find a different reseller.

 

[Orage]

I love it when people don't read...

I wish you people would read..

The reseller sent it to the official "APPLE SERVICE CENTRE" which is 25km away.

ie: The mouse is not sitting in the back room of the reseller, the Apple Service Centre has it, NOT the reseller

The Apple Service Centre has yet to say Boo for more than 5 weeks now...

So YES, it is Jobs' fault...

 

[khisayruou]

We do read.

Any chance that the mouse never got to the service center in the first place?
Can you call up the service center directly and get this taken care of?
Or better yet, write a letter to Jobs telling him it is his fault.

 

[carpe diem]

I wish you people would read..

The reseller sent it to the official "APPLE SERVICE CENTRE" which is 25km away.

ie: The mouse is not sitting in the back room of the reseller, the Apple Service Centre has it, NOT the reseller

The Apple Service Centre has yet to say Boo for more than 5 weeks now...

So YES, it is Jobs' fault...

Where is the service center?

 

[Saturnine]

I don't know what the law is in Switzerland but over here if a product goes faulty within roughly 28 days of purchase then you're entitled to an instant replacement. I wouldn't have accepted that a 5-day old mouse needed to be sent away anyway. That's poor service.

 

[yg17]

So YES, it is Jobs' fault...

Yes, because Steve himself called the service center and told them to take their time with your mouse

 

[mklos]

I wish you people would read..

The reseller sent it to the official "APPLE SERVICE CENTRE" which is 25km away.

ie: The mouse is not sitting in the back room of the reseller, the Apple Service Centre has it, NOT the reseller

The Apple Service Centre has yet to say Boo for more than 5 weeks now...

So YES, it is Jobs' fault...

Look here NOOB! Its not wise to get pissy with everyone here on the forum and expect help.... First of all, who gives a **** about your problem with the mouse. WTF are we going to do, wave our magic wand and make things all better?

Second, you didn't exactly make it clear that it was the "official" Apple Service Center. We thought you meant the service center was the 3rd party reseller as that is what most people mean by saying Apple Service Center.