I recently migrated my mail from Gmail to iCloud. I have around 2000 messages in my Inbox, and somewhat less than that in my Sent Mail folder. The migration itself was painless--drag and drop from one account to the other. Other than the fact that the iCloud web mail app doesn't thread messages (!) and won't work from mobile Safari (!), I've noticed no issues with the mail on my Mac or via the iCloud web interface.
However, on my iPad (my only iOS device), the situation is different. Mail syncs to the iPad, but there is a gap in the chronological order of messages. For example, all messages from April 1, 2013 and later appear correctly, but the messages prior to that jump back two years to March 31, 2011. When I select "Load more messages" in the mailbox, the iPad will load them starting on April 1, 2011 going forward toward April 1, 2013.
I called AppleCare and talked with them. The representative theorized that the iPad was somehow pulling messages from iCloud based on the date and time that they hit the iCloud server during the migration, rather than the actual dates of the messages themselves. He provided some suggestions to help resolve this issue, but none of them worked to resolve the problem. The problem, as I mentioned, appears to be isolated only to the iOS Mail app, or the way that iOS syncs the mail to the device.
When I moved to Gmail, I used a similar migration technique, and don't recall having any of these issues, but I was also syncing via ActiveSync.
I've tried resetting the iPad, and deleting the iCloud sync on the iPad multiple times. I've tried re-importing the entire mailbox back to iCloud. I've tried loading all 2000 messages onto the iPad, which works until I exit the iOS Mail app and then relaunch, in which case I get strange behavior (had some phantom mail with 12/31/69 dates, and some of the mail prior to April 1, 2013 disappeared.)
I'm not Google's biggest fan, hence the move from Gmail. However, if I can't get mail to work as well with Apple's own service, I'll likely be forced to move back. The state of iCloud seems to be abysmal and stagnating, and I voiced my disappointment to the AppleCare rep, but I got the feeling that they have no good way to funnel customer feedback on such issues up through the chain.
If anyone has run into this issue with iCloud before, I'd appreciate any suggestions as to a resolution short of migrating back to Gmail.
Thanks,
JKG
However, on my iPad (my only iOS device), the situation is different. Mail syncs to the iPad, but there is a gap in the chronological order of messages. For example, all messages from April 1, 2013 and later appear correctly, but the messages prior to that jump back two years to March 31, 2011. When I select "Load more messages" in the mailbox, the iPad will load them starting on April 1, 2011 going forward toward April 1, 2013.
I called AppleCare and talked with them. The representative theorized that the iPad was somehow pulling messages from iCloud based on the date and time that they hit the iCloud server during the migration, rather than the actual dates of the messages themselves. He provided some suggestions to help resolve this issue, but none of them worked to resolve the problem. The problem, as I mentioned, appears to be isolated only to the iOS Mail app, or the way that iOS syncs the mail to the device.
When I moved to Gmail, I used a similar migration technique, and don't recall having any of these issues, but I was also syncing via ActiveSync.
I've tried resetting the iPad, and deleting the iCloud sync on the iPad multiple times. I've tried re-importing the entire mailbox back to iCloud. I've tried loading all 2000 messages onto the iPad, which works until I exit the iOS Mail app and then relaunch, in which case I get strange behavior (had some phantom mail with 12/31/69 dates, and some of the mail prior to April 1, 2013 disappeared.)
I'm not Google's biggest fan, hence the move from Gmail. However, if I can't get mail to work as well with Apple's own service, I'll likely be forced to move back. The state of iCloud seems to be abysmal and stagnating, and I voiced my disappointment to the AppleCare rep, but I got the feeling that they have no good way to funnel customer feedback on such issues up through the chain.
If anyone has run into this issue with iCloud before, I'd appreciate any suggestions as to a resolution short of migrating back to Gmail.
Thanks,
JKG
