MobileMe push is an unmitigated disaster. As a lifelong Apple user, I can't express how disappointed and angry I am at Apple for releasing such a train-wreck. Microsoft would be embarrassed to release such a disaster, and would be falling over themselves to make the situation right. From Apple, not a word. No admission of the havoc they're unleashed on their customers, no path forward to correct the situation, not even a warning to its customers not to use some of the MobileMe"services" until they are fixed.
Instead, they allow the customers to blindly use a service that not only does not work, but risks data loss because of its inaccurate and inconsistent behavior.
Tonight, I unregistered all my computers and deleted all my MobileMe data. Then, when I tried to upload my computer's data to a theoretically empty MobileMe database, the system told me I had inconsistent data and told me my password was incorrect. This is after I had to abandon any effort to get my iPhone, laptop and desktop to share the same contact and calendar data. The email syncing seems to be ok, but given the track record, I cannot trust MobileMe to get that corrrect. Email troubles would spell disaster.
Apple has falsely advertised a service as completely push when in fact one aspect of it is not push at all. That's bad enough. But worse, the system has no functional synching system at all. Microsoft Exchange has done this same function for years. Apple, please copy Microsoft. At least its system works!!!
I don't care who is responsible for this, they should be fired. Whether its Phil Schiller or someone else, this is the kind of product that can destroy Apple's reputation and drive its customers back into
the hands of its competitors. Microsoft may not care about the user experience the way it should, but they care about their customer's data.
Apple needs to pull the plug on MobileMe, return the .Mac service to operation apologize to its customers, give them a credit to compensate them for the trouble they've caused, and promise not to release MobileMe again until it is completely push and completely ready.
Steve Jobs built his reputation by showing he knew how to treat his customers. Now's the time to show it, Steve.
Instead, they allow the customers to blindly use a service that not only does not work, but risks data loss because of its inaccurate and inconsistent behavior.
Tonight, I unregistered all my computers and deleted all my MobileMe data. Then, when I tried to upload my computer's data to a theoretically empty MobileMe database, the system told me I had inconsistent data and told me my password was incorrect. This is after I had to abandon any effort to get my iPhone, laptop and desktop to share the same contact and calendar data. The email syncing seems to be ok, but given the track record, I cannot trust MobileMe to get that corrrect. Email troubles would spell disaster.
Apple has falsely advertised a service as completely push when in fact one aspect of it is not push at all. That's bad enough. But worse, the system has no functional synching system at all. Microsoft Exchange has done this same function for years. Apple, please copy Microsoft. At least its system works!!!
I don't care who is responsible for this, they should be fired. Whether its Phil Schiller or someone else, this is the kind of product that can destroy Apple's reputation and drive its customers back into
the hands of its competitors. Microsoft may not care about the user experience the way it should, but they care about their customer's data.
Apple needs to pull the plug on MobileMe, return the .Mac service to operation apologize to its customers, give them a credit to compensate them for the trouble they've caused, and promise not to release MobileMe again until it is completely push and completely ready.
Steve Jobs built his reputation by showing he knew how to treat his customers. Now's the time to show it, Steve.
