MobileMe/iCloud/Apple ID/iTunes Store/Mac App Store Accounts... some answers

[mobydick01]

I spoke to a customer service rep for MobileMe about half an hour ago. I thought the information he shared with me would bring some peace of mind to some folks...

- For those wanting to merge 2 iTunes store accounts: There were "over 150 calls" on this very issue today (10/13), which apparently is an "overwhelming" number. I was told to sit tight, as this type of volume on any specific issue usually raises a few eyebrows. (If you want a solution to the multiple iTunes Store accounts issue as much as I do, I would encourage you to call Apple.)

- I was told that it may be best, for now, to keep an iTunes Store account that uses the same email address, but has a different username, than your MobileMe/iCloud account.

- Some users (including me) have reported that upgrading to iCloud has prevented them from being able to upgrade OS X apps downloaded from the MAS. Apple engineers are aware of this problem and are working on a fix.

- If you are having trouble upgrading to iCloud, just wait your turn, for now.

- If you are still having trouble with iCloud Mail, be patient, as it should all be resolved soon.

The rep I spoke to sounded exhausted, like he just worked the hardest day of his life. I took sympathy on him, and tried to be as polite and understanding as possible. When all these kinks get worked out, I think iCloud will be fantastic.

 

[James Godfrey]

Thanks for the post... so to clarify on the situation I am experiencing it looks as though we will get our way...

By this I mean, being able to merge Apple ID's and also the ability to use my NEW me.com email address as my Apple ID and remove my hotmail.co.uk email address???

Thanks again

James

 

[jdguggs10]

Thank you

Seriously, thank you very much for taking the time to call in and report back to us. I appreciate it and it does give me much more peace of mind.

 

[tigres]

Did not know you could speak w/iCloud dept. MM did not have phone support back in the day.

 

[James Godfrey]

Could anyone give us a list of Apple support contact numbers for US, UK and Europe... so we can keep tabs on this situation

 

[mobydick01]

Just to be clear, I was given no guarantee on the merging of accounts issue. I was only told that there was an "overwhelming" (his words) amount of phone calls on this issue, and that this usually leads to someone looking into it.

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Did not know you could speak w/iCloud dept. MM did not have phone support back in the day.

I went through support.apple.com, clicked the link to contact Apple, and worked through the menus for either iCloud or MobileMe support (I can't remember which). You have to enter in a hardware serial number for iCloud support; I was told this was so that they could verify your warranty. (My Mac Pro is well out of warranty, but I was able to get them to help me since I am still a MobileMe customer and I recently purchased Lion on the MAS.) The support website gave me the option to have a CSR call me at a designated time.

I did receive a call at the time I scheduled, but it was from a hardware CSR. I described my issues to him, and he said he would have someone from the MobileMe team call me within a couple of minutes, which they did.

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could anyone give us a list of apple support contact numbers for us, uk and europe... So we can keep tabs on this situation

us: 800-275-2273

 

[LapsangSouchong]

Good. I feel like I made the right decision for me.
I kept my primary appleID (my work email address). And then added a new @me account and migrated my old beloved @me account to it.

If apple figures things out I can always go back.
No one knew that address, and no one knows this one. It's all behind the scenes.

And, since dumb ole apple disabled replying from a non ME address, I likely won't be using my iCloud on the web AT ALL.