From my email this morning, waiting on a pre-ordered link bracelet:
10% off is nice (around $10 off, for my order), but still frustrating to have yet another part of this experience be "June". And here's hoping there's a better adapter or band available before then.
Dear customers,
We're very sorry to inform you that we have to stop our current shipment and resume mid-June.
We underestimate the manufacturing issues that we had earlier, it turned out that we'll need to re-design a few tools to ensure consistent quality and reliability on our adaptor mechanism. It should only take another few days to resume production but just to be safe, we decide to push the shipping timeline further back to mid-June
We feel absolutely terrible about this. As an appreciation to our loyal customers that stick with us this far, we're taking 10% off on all current open orders that are placed before May 20th.
No action required from your side. The discount will automatically apply to your order, and it'll reflect on your invoice. Again, you won't be charged until we ship.
Thank you for your patience!
10% off is nice (around $10 off, for my order), but still frustrating to have yet another part of this experience be "June". And here's hoping there's a better adapter or band available before then.
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