What exactly did it say in the emails?
2021.02.02
Hi,
This is CLZ Alwin, with important news for all users of our Mac editions:
This has been a very difficult and painful decision, but ...
As of yesterday, February 1 2021, all development on the "Collector" software for macOS has been
discontinued. Also, the subscriptions for the Mac editions are not available in our shop anymore, not for new users, not for renewals.
We are recommending all users of our Mac software to switch to our Connect web-based software ASAP, using our
Trade-In offer: we will transfer your remaining Collector subscription days to the Connect edition, plus we will add
4 extra months for free.
I understand this may come as a surprise and that you are disappointed about this. But I am sure that after switching to Connect, you will appreciate the easier-to-use and easier-to-manage software and more importantly, the full attention of our development team, resulting in regular updates with new features and improvements.
What does the discontinuation of the Mac development mean for you?
- Don't worry, your Mac software will keep working for now. You can still use it, as long as it is still compatible with macOS and our online services.
- There will be no more updates for the Mac editions. That is, no more new features and improvements, but also no more maintenance/compatibility updates.
- We will still answer simple support questions about using the Mac edition, but we will not be able to provide 2nd line support for technical problems.
- You cannot renew your subscription for the Mac edition anymore.
- To enjoy the benefits or your remaining subscription days, we recommend all Mac users to switch to our Connect web-based software ASAP.
What are your options right now?
Of course, the best and recommended option is to take our Trade-In offer and switch to our excellent Connect web-based software. But, to be complete, these are your options:
- Switch to Connect using our Trade-In offer (RECOMMENDED).
- Switch to the Windows edition, e.g. using Parallels, VMWare, etc..
- Switch to using the CLZ mobile app, e.g. on an iPad or Android tablet.
The Trade-In offer for switching to the Connect web-based software
If you switch to Connect with our Trade-In offer, we will trade-in your remaining Collector subscription days and will transfer them to the Connect edition, plus we will add 4 extra subscription months for free.
So the sooner you switch, the more you can benefit from the Trade-In!
Ready to make the switch? Here’s how to:
- First, make sure your CLZ Cloud is up-to-date.
Start your Collector program, and from the CLZ Cloud menu, choose Synchronize.
- Then, login to your account at my.clz.com.
- Finally, find the box that says “Trade-in offer”,
then click the button that says “Switch me over!” and follow instructions.
Of course, you can try Connect first. Here’s how:
- First, make sure your CLZ Cloud is up-to-date.
Start your Collector program, and from the CLZ Cloud menu, choose Synchronize.
- Now login to Connect with your existing CLZ Account, using one of the links below:
Movie Connect / Book Connect / Music Connect / Comic Connect
This will automatically start your 7-day free trial.
Full details about the advantages of Connect can be found here:
Movie Connect /
Book Connect /
Music Connect /
Comic Connect
Why are we taking this step?
We have been working on the Mac editions since 2005, so it is very hard for us to say goodbye to these products. But we have to discontinue them now, for the following reasons:
- The number of subscribed Mac users has dropped below the level where it is financially feasible for us to keep maintaining the software, let alone develop it further. Many Mac users have already made the move to our Connect web-based software, others have gone mobile only, some may have stopped using it altogether.
- The quality of the Mac software has always been subpar, which has become worse in the past few years, especially compared to the well-designed and stable Connect and mobile editions. At Collectorz.com we want to deliver quality software only and the Mac edition does not fit that bill anymore.
- The maintenance of the Mac software has proven to be a nightmare, with necessary compatibility fixes each time a new macOS arrives. Last year we had to spend 3 weeks of development just to make our software Big Sur compatible.
Common questions and their answers
- Q: Can I transfer my existing data to the Connect web-based software?
A: Of course, all you need to do is sync your data to the CLZ Cloud.
- If I switch to Connect, can I keep using the CLZ mobile app?
A: Yes, you can, nothing changes there, you can still use the CLZ mobile app, syncing it with the CLZ Cloud. Connect is only a replacement for the Collector software on your Mac.
Got other questions or concerns? Just contact me!
Finally, if you have
any other questions or concerns about the discontinuation of the Mac editions or about switching to Connect,
contact me here and I will personally get back to you.
I am confident you will find that Connect is an excellent alternative,
Alwin Hoogerdijk
Collectorz.com /
My.CLZ.com /
CLZ Help Center /
CLZ Online Shop
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