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MS Office on Mac Failure

M

mcmacmcmac

macrumors member
Original poster
Oct 2, 2007
86
0
when i try to open ms office on my mac (all rpograms.. word, pp, excel), suddenly i get an error, and asks me to send report to Microsoft. Here's a copy of the report.. any ideas? would appreciate any help!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-07-15 15:59:44 +0200
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.0.0.071130
Crashed Module Name: OSServices
Crashed Module Version: unknown
Crashed Module Offset: 0x00022668
Blame Module Name: OSServices
Blame Module Version: unknown
Blame Module Offset: 0x00022668
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x951d6668 in _intr + 0x95111150 (OSServices + 0x00022668)
# 2 0x951d6af9 in _intr + 0x951115E1 (OSServices + 0x00022af9)
# 3 0x951d6a67 in _intr + 0x9511154F (OSServices + 0x00022a67)
# 4 0x95e234aa in _SCDynamicStoreCopyComputerName_proc.41053 + 0x95D8CB62 (LaunchServices + 0x000364aa)
# 5 0x010b9c4e in _McpCreateScriptMenu + 0x00000164 (MicrosoftComponentPlugin + 0x00168c4e)
# 6 0x010b968f in _McpDestroyScriptMenu + 0x000028AD (MicrosoftComponentPlugin + 0x0016868f)
# 7 0x010b9aac in _McpDestroyScriptMenu + 0x00002CCA (MicrosoftComponentPlugin + 0x00168aac)
# 8 0x010b9b50 in _McpCreateScriptMenu + 0x00000066 (MicrosoftComponentPlugin + 0x00168b50)
# 9 0x0001b244 in __mh_execute_header + 0x0001A244 (Microsoft Entourage + 0x0001a244)
# 10 0x0128e78e in LApplication::Run() + 0x0000002C (PowerPlant + 0x0006f78e)
# 11 0x00019c5c in __mh_execute_header + 0x00018C5C (Microsoft Entourage + 0x00018c5c)
# 12 0x000028ce in __mh_execute_header + 0x000018CE (Microsoft Entourage + 0x000018ce)
# 13 0x000027f5 in __mh_execute_header + 0x000017F5 (Microsoft Entourage + 0x000017f5)

X86 Thread State:
eax: 0xa076d568 ebx: 0x951d6660 ecx: 0xbffff19c edx:0x8d087d8b
edi: 0xbffff338 esi: 0x8d087d8b ebp: 0xbffff158 esp:0xbffff0f0
ss: 0x0000001f eip: 0x951d6668 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286


Thread 1:

# 1 0x95fafb06 in _signgam + 0x95E112C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x960387eb in _signgam + 0x95E99FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x02186265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x021858cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x02185954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x0218640d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x95fe0c55 in _signgam + 0x95E42415 (libSystem.B.dylib + 0x00031c55)
# 8 0x95fe0b12 in _signgam + 0x95E422D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x96027609 ecx: 0xb00a0a5c edx:0x95fafb06
edi: 0x00001659 esi: 0x23c8bdfa ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x95fafb06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 2:

# 1 0x95fb6bce in _signgam + 0x95E1838E (libSystem.B.dylib + 0x00007bce)
# 2 0x95fe18cd in _signgam + 0x95E4308D (libSystem.B.dylib + 0x000328cd)
# 3 0x94610460 in __CMProfileID + 0x9453D33C (ColorSync + 0x00033460)
# 4 0x94622d92 in __CMProfileID + 0x9454FC6E (ColorSync + 0x00045d92)
# 5 0x95fe0c55 in _signgam + 0x95E42415 (libSystem.B.dylib + 0x00031c55)
# 6 0x95fe0b12 in _signgam + 0x95E422D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0x0000014e ebx: 0x95fe18ed ecx: 0xb0122e7c edx:0x95fb6bce
edi: 0x0287b3a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x95fb6bce cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Loaded modules:

0: Microsoft Entourage (12.0.0.071130 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
6: merp: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
8: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
9: RawCamera (2.0.2 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
10: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
11: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
12: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
13: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
14: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
15: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
16: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
17: WebCore: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
18: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
19: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
20: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
21: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
22: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
23: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
24: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
25: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
26: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
27: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
28: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
29: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
30: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
31: libbsm.dylib: /usr/lib/libbsm.dylib
32: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
33: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
34: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
35: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
36: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
37: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
38: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
39: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
40: libauto.dylib: /usr/lib/libauto.dylib
41: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
42: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
43: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
44: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
45: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
46: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
47: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
48: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
49: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
50: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
51: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
52: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
53: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
54: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
55: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
56: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
57: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
58: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
59: JavaScriptCore: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
60: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
61: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
62: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
63: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
64: libz.1.dylib: /usr/lib/libz.1.dylib
65: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
66: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
67: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
68: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
69: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
70: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
71: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
72: libcups.2.dylib: /usr/lib/libcups.2.dylib
73: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
74: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
75: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
76: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
77: libffi.dylib: /usr/lib/libffi.dylib
78: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
79: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
80: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
81: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
82: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
83: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
84: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
85: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
86: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
87: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
88: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
89: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
90: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
91: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
92: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
93: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
94: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
95: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
96: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
97: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
98: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
99: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
100: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
101: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
102: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
103: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
104: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
105: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
106: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
107: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
108: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
109: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
110: libGreekConverter.dylib: /System/Library/CoreServices/Encodings/libGreekConverter.dylib
111: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
112: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
113: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
114: libLatin5Converter.dylib: /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
115: libLatinSuppConverter.dylib: /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.2 (Build 9C2028)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1052
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

Microsoft Application Information:
Error Reporting UUID: 047530A7-1C24-48FC-A667-0026B3A606F3
Time from launch: 0 hours, 0 minutes, 0 seconds
Total errors on this client: 81
 
L

laziz

macrumors newbie
Aug 24, 2008
1
0
same problem

hello.
I noticed that you didn't receive any replies, so i was wondering what your solution was. I'm having the same problem, so if you could help that would be great.
 
lavrishevo

lavrishevo

macrumors 68000
Jan 9, 2007
1,864
204
NJ
Why not just delete and reinstall. I would delete, repair permissions, and check the hard drive for errors then install.
 
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