MS Teams device output issue

[deeppurple114]

Hello everyone,
i just replaced my laptop in my workplace from Windows to Macbook m1.
i using Jabra Evolve2 65 (that paried to Jabra dongle that connected to my Dell monitor)
on windows it's used to be very simple - i config that all my calls will be via the Jabra headset in the moment i answered.
now on my Macbook even the fact that teams configured in same way i found myself changing the audio output to my Jabra headset manually. it's very not comfort and annoying.

there is something i missing that need to be configure?

Thanks

 

[wegster]

I’ve run into some ‘odd’ issues from time to time on macos around headset behavior and typical collabnet s/w (Teams, Zoom, Slack …). I set my default system audio device to the headset, then sett all of the collab/conf apps to use system default, and display both sound and bluetooth in task bar for when I occasionally want to use other devices or the occasional disconnect/reconnect.

Assuming you have a reasonably ok headset with active noise cancellation or work in a quest space, disable all of the conf sw various noise cancellation/various ‘special’ sound/audio settings, as I’ve seen each of them do wonky things at times to the point I wont bother enabling them any more.

 

[deeppurple114]

I’ve run into some ‘odd’ issues from time to time on macos around headset behavior and typical collabnet s/w (Teams, Zoom, Slack …). I set my default system audio device to the headset, then sett all of the collab/conf apps to use system default, and display both sound and bluetooth in task bar for when I occasionally want to use other devices or the occasional disconnect/reconnect.

thanks for the info. i think we have a same issue.
seems the teams rely on current output device instead what configured to him inside the app. am i understand it right? the issue related to MS or to Apple?

 

[wegster]

It WILL honor the app-specific settings, but as I tend to have to bounce across different collab tools (e.g. teams, then zoom, then back to teams) the sanest I've been able to get it is to intentionally set ALL of them to 'use system default device' then set the system default to the headset.

If I then want to change for some reason, exposing the audio and bluetooth widgets in the taskbar lets me just change it that way without needed to dig into Teams audio settings, etc.

I'll still occasionally get an issue on my specific headset (Sennheisser MB Pro) bouncing around where I'll need to power cycle the headset IF I leave a call and join another before the headset notes 'call ended.' This was driving me insane as the headset is good and have used one of several years now - somehow it was worse on my prior 2019 MBP16 Intel, so when I shifted to my newer MBP14, I did NOT do a full migration and basically installed from scratch just in case over time there was some now-forgotten driver causing the problem. It seems to happen less frequently on the MBP14 but still happens occasionally where I'll bounce from one meeting directly into another and I'll have no audio and need to power cycle the headset - but sadly I've yet to narrow down the real culprit.

At one point, I was heavily leaning towards it being either Zoom or Teams specifically like their audio driver was locking and not releasing the device somehow, but then I also saw the behavior in Slack, so on a 'clean from scratch system' I have to assume it's something within MacOS at this point.