Dear Friends, my MS Word app does not open after I pressed Shut Down option while Word was opened.
It starts but immediately gives an Error (see below)
Could you plz help me to solve this annoying issue? I cannot find the files for reinstallation thus I am trying to solve it without reinstallation (word 2016). I am not sure If can redownload it as I bought it not from MS.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2019-03-11 10:49:50 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.16.7.19021001
Crashed Module Name: mso99
Crashed Module Version: 16.16.7.190210
Crashed Module Offset: 0x0000000000021ab6
Blame Module Name: mso99
Blame Module Version: 16.16.7.190210
UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D
Blame Module Offset: 0x0000000000021ab6
StackHash: 728583b1ff983970-SB_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_0000700000c3faa0
Audience: Insiders_DevMain
AudienceGroup: Insiders
AudienceChannel: DevMain
Crashed thread: 5
It starts but immediately gives an Error (see below)
Could you plz help me to solve this annoying issue? I cannot find the files for reinstallation thus I am trying to solve it without reinstallation (word 2016). I am not sure If can redownload it as I bought it not from MS.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2019-03-11 10:49:50 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.16.7.19021001
Crashed Module Name: mso99
Crashed Module Version: 16.16.7.190210
Crashed Module Offset: 0x0000000000021ab6
Blame Module Name: mso99
Blame Module Version: 16.16.7.190210
UnsymbolicatedChecksum: FA4DBFDEDB1ECCDA29EC2FD8B06D1F9D
Blame Module Offset: 0x0000000000021ab6
StackHash: 728583b1ff983970-SB_1_bk
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: SHIP
Crashed thread Stack Pointer: 0x_0000700000c3faa0
Audience: Insiders_DevMain
AudienceGroup: Insiders
AudienceChannel: DevMain
Crashed thread: 5