Multi-user profile photos don't show, only initials

[MrSweaters]

Has anybody else had this issue? I've followed Apple's instructions exactly (I think) but our user avatars/photos don't show on the Apple TV devices in our home, we only show up as initials. Super frustrating, haven't been able to find much about this online. Any help or tips/suggestions would be greatly appreciated! I don't know if this matters but it's worth noting: I'm using a legacy @me.com address as the iCloud login for the Home app, not @icloud.com.

 

[zea]

Same exact situation here. VERY frustrating. I thought 13.2 would fix this but it does not. I've submitted the feedback to Apple, hoping others will do the same. https://www.apple.com/feedback/appletv.html

 

[mnsportsgeek]

Same problem.