Music keeps cutting out

[shelb724]

On my 6S 128GB. Its very annoying. I have had this problem since i had the phone but thought it had gotten better since the last update, but it just started again. I am taking the phone in tomorrow to the Apple store but just wondered if anyone else has had this happen as well as what your solution might be? Thanks so much for your help!

 

[C DM]

What do you mean exactly by cutting out (as in what is it that happens)?

 

[shelb724]

I will be listening to it, and then it just stops. That happened this morning--i kept hitting the play button and it would play then cut out. I restarted my phone but i don't think that should be happening with a brand new phone. I am going to the Apple Store tomorrow but just wanted to see if anyone else was having a problem.

 

[chabig]

Sounds like a network problem.

 

[shelb724]

network? Wifi shouldn't affect my own music though, right?

 

[chabig]

Your network would affect your ability to stream. Do you mean the phone can't play music that's already on the device?

 

[adamhenry]

Where is the music coming from? Is it stored on your phone or are you streaming it? How are you listening, is it a wired or a bluetooth connection?