Tl;dr:
A high-pitched noise from my left AirPod bugs me to the limit of not being able to use them, service provider say that there's nothing wrong with them and Apple won't help me. I'm left with a faulty product I cannot use. What can I do?
Long version:
I hear from my left AirPod a high-frequency sound when there's no music playing. It reminds me of the whistling sound that some AC adapters produce when plugged in. It bugs me so much that I cannot wear them in silence without my ear hurting. The BIG PROBLEM however, is that my local service provider cannot hear it. Their staff and their technicians cannot "recreate the issue" and thus return the headphones to me without any fix. Three times I've returned my AirPods to them, and three times I've been rejected service. The EVEN BIGGER PROBLEM is that they've been in contact with Apple, and instead of Apple being the good guy and examining the issue, they've basically told the service provider say that if they cannot detect the problem, then they have to return it to the customer (me) without any fix... :/
My siblings hear the high-frequency sound from the left AirPod (17 & 19 y.o.), but my friend who is 27 cannot hear it. My parents cannot hear it either (49 & 60 y.o.). I'm 24. Thus, my hypothesis is that age is the reason why the technicians cannot detect the sound (already at the age of 20, there's a deterioration of hearing around the highest frequency spectrum 15-20kHz).
So theoretically, I may not be hearing this sound in 2 years. But now I can hear it, and it bugs the crap out of me that neither Apple or my service provider understand this!!! I can't use my headphones cause it makes my left ear hurt :/ Thanks a lot for you "customer oriented service", Apple.
Apart from this Reddit post, I haven't found anything else on the internet about this issue. So can someone help me, what can I do now?! Service provider won't exchange the product, and Apple completely trusts them. I'm stuck.
(On another note, I'm baffled by the fact that Apple is performing subjective evaluations of their products. My service provider evaluate by listening for the sound with their own ears. But what the technicians are hearing is not what I am hearing.)
A high-pitched noise from my left AirPod bugs me to the limit of not being able to use them, service provider say that there's nothing wrong with them and Apple won't help me. I'm left with a faulty product I cannot use. What can I do?
Long version:
I hear from my left AirPod a high-frequency sound when there's no music playing. It reminds me of the whistling sound that some AC adapters produce when plugged in. It bugs me so much that I cannot wear them in silence without my ear hurting. The BIG PROBLEM however, is that my local service provider cannot hear it. Their staff and their technicians cannot "recreate the issue" and thus return the headphones to me without any fix. Three times I've returned my AirPods to them, and three times I've been rejected service. The EVEN BIGGER PROBLEM is that they've been in contact with Apple, and instead of Apple being the good guy and examining the issue, they've basically told the service provider say that if they cannot detect the problem, then they have to return it to the customer (me) without any fix... :/
My siblings hear the high-frequency sound from the left AirPod (17 & 19 y.o.), but my friend who is 27 cannot hear it. My parents cannot hear it either (49 & 60 y.o.). I'm 24. Thus, my hypothesis is that age is the reason why the technicians cannot detect the sound (already at the age of 20, there's a deterioration of hearing around the highest frequency spectrum 15-20kHz).
So theoretically, I may not be hearing this sound in 2 years. But now I can hear it, and it bugs the crap out of me that neither Apple or my service provider understand this!!! I can't use my headphones cause it makes my left ear hurt :/ Thanks a lot for you "customer oriented service", Apple.
Apart from this Reddit post, I haven't found anything else on the internet about this issue. So can someone help me, what can I do now?! Service provider won't exchange the product, and Apple completely trusts them. I'm stuck.
(On another note, I'm baffled by the fact that Apple is performing subjective evaluations of their products. My service provider evaluate by listening for the sound with their own ears. But what the technicians are hearing is not what I am hearing.)