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My iPhone 6 restored itself to factory settings and will not connect to anything to activate

L

lucye

macrumors newbie
Original poster
Feb 11, 2017
3
0
This evening my iPhone six that I've had for just over a year now decided to randomly shut off and when I turned it on, it had restored itself to factory settings. It's saying I need to connect to wifi or use mobile data to activate it but it keeps saying my wifi password is wrong (when it's 100% not) and that my mobile data is not working (which it 100% is) and is not allowing me to activate my phone and thus not have any access whatsoever to anything on it.

Before hand my storage was pretty full and my camera roll was acting up right beforehand. I'm not sure if this contributed to whatever is going on but that is the only thing significant that was going on with my iPhone before hand.

I'm a student at university and I need my phone for my alarm and dates, planner and numbers I have in it that I don't have anywhere else. I can't really afford to have it taken into anywhere. Does anyone have any idea what could be going on and could possibly help me figure out what to do?
 
Connect your iPhone to your computer that has iTunes.
Absolutely useful when you need to restore your iPhone.
 
lucye said:
How would I go about doing this? Sorry, I'm not great with apple stuff.
Click to expand...
I read over your opening post again. How do you know the phone was reset to factory setting? If it was, all your personal information would be gone from the phone, versus the phone resetting all settings, or resetting all network settings.
[doublepost=1486867154][/doublepost]
BasicGreatGuy said:
I read over your opening post again. How do you know the phone was reset to factory setting? If it was, all your personal information would be gone from the phone, versus the phone resetting all settings, or resetting all network settings.
Click to expand...
Once you get your phone restored, I suggest you make an iTunes back up.

https://support.apple.com/en-us/HT203977
 
lucye said:
This evening my iPhone six that I've had for just over a year now decided to randomly shut off and when I turned it on, it had restored itself to factory settings. It's saying I need to connect to wifi or use mobile data to activate it but it keeps saying my wifi password is wrong (when it's 100% not) and that my mobile data is not working (which it 100% is) and is not allowing me to activate my phone and thus not have any access whatsoever to anything on it.

Before hand my storage was pretty full and my camera roll was acting up right beforehand. I'm not sure if this contributed to whatever is going on but that is the only thing significant that was going on with my iPhone before hand.

I'm a student at university and I need my phone for my alarm and dates, planner and numbers I have in it that I don't have anywhere else. I can't really afford to have it taken into anywhere. Does anyone have any idea what could be going on and could possibly help me figure out what to do?
Click to expand...

Call Apple?
Visit Apple Store for Genius free assist ?
Have you backed it up to iCloud or a computer, use Keychain, iTunes to restore?

http://www.imore.com/how-to-iphone-ipad-dfu-mode
 
Last edited:
DeltaMac said:
Connect your iPhone to your computer that has iTunes.
Absolutely useful when you need to restore your iPhone.
Click to expand...
Whenever I attempt to connect my phone to itunes a window pops up that says 'itunes could not connect to this iPhone. And error occurred (0xE8000015)'
 
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