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iPhone X My iPhone X's battery burned

M

Memesiah

macrumors newbie
Original poster
Feb 5, 2018
2
1
I wanted to share my problem in case someone have seen another iPhone X struck by this.

Two weeks ago, the phone was reaching extremely high temperature and burned my face while I was passed out near it. I woke up and it was stuck on the Apple logo for an hour before being entirely discharged; it then took a day to get it working again and I did a complete reset of it.

Since then, I've been using it with *ALMOST* no overheating issues and the only app installed was the Reddit one.
Yesterday, while I was on a long phone call (around 30 minutes) with the phone charging on my macbook USB port, another overheating alert appeared and the phone got stuck on the Apple logo again. This time, there was a burning smell out of the charging port. After hours, I've been able to turn it on again with less than 10% of power remaining. The charger still works with my spare iPhone 7 Plus but the iPhone X is probably fried.

I've seen articles about iPhone Xs overheating in January but never heard of a battery burning on this model
 
Memesiah said:
I wanted to share my problem in case someone have seen another iPhone X struck by this.

Two weeks ago, the phone was reaching extremely high temperature and burned my face while I was passed out near it. I woke up and it was stuck on the Apple logo for an hour before being entirely discharged; it then took a day to get it working again and I did a complete reset of it.

Since then, I've been using it with *ALMOST* no overheating issues and the only app installed was the Reddit one.
Yesterday, while I was on a long phone call (around 30 minutes) with the phone charging on my macbook USB port, another overheating alert appeared and the phone got stuck on the Apple logo again. This time, there was a burning smell out of the charging port. After hours, I've been able to turn it on again with less than 10% of power remaining. The charger still works with my spare iPhone 7 Plus but the iPhone X is probably fried.

I've seen articles about iPhone Xs overheating in January but never heard of a battery burning on this model
Click to expand...

You Should have contacted Apple the first time it when it reached 'Extremely high temperatures' and not have used it any further. If an iPhone burned my face the first time, I would not be using it again.
 
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Memesiah said:
Two weeks ago, the phone was reaching extremely high temperature and burned my face while I was passed out near it. I woke up and it was stuck on the Apple logo for an hour before being entirely discharged; it then took a day to get it working again and I did a complete reset of it.

I've seen articles about iPhone Xs overheating in January but never heard of a battery burning on this model
Click to expand...

So you got drunk, passed out, sandwiched your iPhone between your 105 degree face and a sweaty leather couch for several hours, and you're surprised it overheated?

I'm sure Apple will help you out but you shouldn't have abused your iPhone in this manner.
 
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boltjames said:
So you got drunk, passed out, sandwiched your iPhone between your 105 degree face and a sweaty leather couch for several hours, and you're surprised it overheated?

I'm sure Apple will help you out but you shouldn't have abused your iPhone in this manner.
Click to expand...

Aight, three points to establish:
1) My bed isn't a ''sweaty leather couch''. And this also happened recently by making a phone call, again, the phone wasn't stuck in a sweaty leather couch.
2) If you think a phone is supposed to overheat and burn you because it's under your face, you may be paranoid of technologies.
3) How is this abuse ? Seems like you just wanna shame me for no valid reason.


The phone right now is unusable, but Apple is aware of the problem and will most likely replace it. I made this post because I have never seen this issue reported with the iPhone X and I know it happened with the previous models on rare occasions.
 
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If a phone burns your face, first step is to stop using the device and seek medical attention. Burns are serious.

Second step would be to call AppleCare and specify that a product burned you. "Burn" is a safety word and will trigger a safety investigation into the device.
 
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